Westlake Ace Handyman Services Olathe

Terrible Sloppy Unacceptable Work. We are very Unhappy and Unsatisfied. We hired a handyman service (Ace Handyman Services in Johnson County) to remodel our 8ftx5ft Master Bathroom. We supplied all the materials and appliances (toilet, vanity, shower kit (including shower walls, glass doors, shower panel), light fixtures, two mirrors, mosaic glass tiles, electric supplies, LVP flooring, baseboard trim, exhaust fan (for a direct swap: no special wiring required) – all necessary items for the bathroom, and they were to install them. Job started on Monday 02/24/25. Halfway through the job they said they needed $8,000.00 more to finish the job or they would stop working on Friday 02/28/25. We didn’t agree to pay them any additional funds for the job, and they stopped working on Friday 02/28/25. We feel that we shouldn’t have to pay them because they didn’t finish the job that they quoted for $8,125.00. As of today, 03/13/2025, I have a non-functional bathroom, it is missing crucial items - there is no toilet, no vanity, no shower that I can use because no shower doors installed (part of my shower kit), no mirrors, no light fixtures, no tiles, no paint on walls and ceiling, no baseboards on the floor. One of their contractors messed up my shower walls during the drywalling around the shower: hardened mud from drywalls cannot be taken off and if scraped off it would damage the surface of the shower walls, and shower walls are not tiles but some acrylic type materials. The drywall job was terrible! Their craftsmen lied about the hours spent on a job, came unprepared for the job (not having necessary tools to do the work), bought some tools and submitted receipts for me to pay (??), they attached duplicated receipts with the larger amounts in the calculation, they added the refunded receipts to the calculation, not deducted them. They left me with damages, a non-functioning bathroom, incomplete job and they were saying it is $8,595.79 for that incomplete job. Terrible Sloppy Unacceptable Work. We are very Unhappy and Unsatisfied. Do not use this scam of a company!!

Paul from Westlake Ace was on time, prepared to do the work, and explained his plan in advance of doing the work. It wasn't a large job to remove the broken siding and replace it; however, it was in a challenging location on our roof. He safely did the job, in an efficient time frame, and I am pleased with the result. I recommend.

Shawn went above and beyond and was very professional and listened to what our overall goal was and exceeded our expectations. Shawn installed some baseboard and quarter round trim! He also did one coat of drywall. Paul also did some insulation install, sub flooring and drywall! Ace Handyman Services also sent a photo of each repair tech before they showed up at our front door and the repair tech personally called me the night before to understand the project. Very affordable company who truly have the right two guys doing a solid job and you can tell Shawn and Paul care about their work!