A D Jones Kitchens & Bathrooms Ltd

Not available.

Matt Edwoods

WOW ! We are so happy with the transformation of our en suite bathroom. Ivan and Stan went the extra mile to make sure we got what we wanted. The whole process and full understanding what we were paying for with no hidden extra costs made it stress free and straightforward. We would have them back any time to do further works with no hesitation .

Muriel Zagha

Step-Ahead provided us with a complete bathroom refit to our exact specifications and to a very high standard. The work was done methodically and with great attention to detail. Communication was excellent throughout. Our builder was unfailingly polite, pleasant and punctual and the work was finished on time. Highly recommended!

Freya Adams

Stepahead installed flooring, sanitaryware and lighting in our bathroom. One light fitting was back ordered but they fitted it first thing the next day without charge. Great team.

Danh Nguyen

Ongoing Issues, Poor Communication & Debt Collector Threats – Avoid We hired this company in May 2025 to renovate a small bathroom. The work began without issue, but we were left with multiple unresolved problems and looking for another contractor to finish the work as this company is now unreachable. This is adding more than 10% costs to our renovation. The shower was installed but appears not to have been properly tested, as it leaked over several days. Parts inside were left untreated and began peeling after a week. The company returned several times to reseal the shower, each time instructing us not to use it for over 24 hours. We were told that our supplied materials were suitable and our basin tap dimensions looked perfect, but the basin tap approved by the installer did not fit the space in the end. Despite this, it was still partially installed and became non-refundable. We had to pay for 2 expensive taps at the end. We later noticed issues that were not reported to us during the work: damaged paint and trim in the living room, poorly installed parts in the bathroom, sink overflow not functional and a missing access panel that had been requested. These were not acknowledged until raised by us. The company declined to correct these items, requested immediate payment and unexpectedly added additional labour charges that had not been agreed beforehand. After that point, email communication became unclear. The company responded with contradictory and inaccurate replies, telling us we caused damage for their poor work and did not try to understand the issues we raised. The person managing the project did not return to the property to inspect the concerns and only relied on a 360 photo that doesn't show the faults. Finally, the company stated they would escalate the issue with a debt collection agency and potentially court action. The work was delayed, and on one occasion we were told it would be completed that day, so we stayed nearby waiting, but the work wasn't finished, and we had to arrange last-minute accommodation. They missed their own repair deadlines multiple times, often arriving later than agreed or cancelling with little notice. They also over-ordered tiles and other materials, assuring us they could be returned later. However, we were left to handle the returns ourselves. We only received a partial refund, as the company did not follow up with the supplier or return the excess tiles as they had promised. As of now, the renovation remains incomplete, with several concerns still unresolved.