ActiveCare Physio & Sport Medicine - Ottawa

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Gabrielle

We were more than happy to find Andrea and schroth therapy. We are a mother and son duo with scoliosis, my young son having severe early onset scoliosis and travel all the way from Montreal we believe in Andrea so much!

wendy doyon

My experience at the clinic was excellent! Sneha is professional, patient and empathetic. I had a treatment yesterday and have already felt some relief. Thank you

Charles Shepherd

My experience with this clinic was utterly terrible. It started with my initial appointment a week or so ago. The night before I had a “Medical Emergency” and unable to keep my appointment with the clinic. Earlier this week I was feeling much better and so i called the clinic to make another appointment. I explained to the young lady who answered my call what happened. Her response stunned me. I was told that I should have called anyway to say I wouldn’t make my appointment. However, I still booked a session for physio today. The receptionist was less than cordial, no greeting or hello, nothing. When she did speak it was in a whisper with me asking her multiple times to speak up. Then, she insisted that I remove my shoes and put on a pair of flip flops that were visibly filthy. In addition, I take a size 12 shoe and none of the flip flops were even close to my size. I also have balance issues when walking and so being obligated to put on flip flops that didn’t fit me would increase my risk of falling. So given the utter disregard for my safety and the receptionists condescending attitude I walked out. In conclusion, I will be filing a formal complaint with the Ontario College Of Physiotherapists in Toronto.

Wendy Waserman

April 2022--My final update would be that this place is a good option for physiotherapy. I received a variety of treatments including ultrasound, dry needling, manual manipulations and the TENS machine. I also received many exercises and stretches to help manage my symptoms. Jan 24, 2022 Ok so treatment here is consistently inconsistent. My last treatment had me feeling a little blown off again. I have a TENS machine at home and prefer not to have half of my visit used up with that. There has also been some confusion with my prescriptions for physio as there are 2 separate issues and 2 separate prescriptions. I have repeatedly tried to address it yet there still seems to be some confusion. Edited again Dec 24, 2021-today was another great experience there with a different therapist. Laudina is outstanding and there was some extra attention to detail with my care that made the visit exceptional Also worth mentioning is their receptionist who is a pleasure to deal with in booking, appointment reminders as well as general inquiries. Edited Dec 8-my visit this week which was the 3rd was less impressive to say the least. I was taken nearly 15 minutes late for my scheduled appointment and the time was not added to my session. I received some light touch therapy for a few minutes, the TENS machine was used and then I was asked to demonstrate the 2 exercises I had been given the week before,. I was told to continue those with the other 4 I had been given the first week. Hmmmm, kinda felt brushed off with this rendez vous. I feel very lucky to have found this place, more specifically to have my case managed by Mukta. Last week was my initial assessment and I was treated respectfully and professionally from start to finish. Today was more of the same and for the first time in a long time I feel like someone else really wants to help me feel better and live better. Thank you District Physiotherapy and Mukta.