
Adonis Mens Grooming Salon | Best Salon in Gulshan, Dhaka
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I will give this place five stars because of the Barber named JOY he gave me great service. He was referred to me by my friend, rageeb he takes his time and gives me quality haircuts and actually listens to what I need. Highly suggest Barber. Haircuts came with a complimentary shampoo
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I’ve been a regular customer of Adonis Salon for over two years and hold a membership card that provides a 25% discount. Yesterday, I visited the Bashundhara branch for a haircut but forgot to bring the physical card. I requested the manager to verify my membership using my mobile number, but he refused and said it wasn't possible due to a new policy change by higher authority. I found this response disappointing and inconsistent — just a few days ago, a friend of mine received a discount without any membership card or prior visit, and recently my sister was also given a discount at the Adonia female branch without showing a card. So clearly, either the policy changes randomly, or it’s applied selectively, which is unacceptable. When I insisted I could proceed without the discount, I was still made to feel as if the manager was being unnecessarily difficult, despite recognizing me as a long-time customer. This inconsistency and lack of flexibility point to poor management and customer handling. I have recommended Adonis to many people in the past year, but this incident has made me reconsider continuing at this branch. The salon needs to have a clear, transparent, and consistently applied policy — not one that changes from person to person or day to day. I hope the higher authorities look into this issue seriously and ensure better customer service practices across all branches.
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