AFC Urgent Care Waltham

I have always had a great experience at AFC. Yesterday I was disappointed. I was one of two patients visiting the center. As everyone was very nice and friendly, including the nurse practitioner. I found that I did not receive a thorough exam. I told her I had pain in my ear. She asked which ear I told her the left. She looked in it and said I have a mild ear infection. However, she did not look at the right ear also I had to ask her to look at my throat since I had a sore throat. She didn’t do a strep, Covid and flu test that all came back negative. However, I just felt like I wasn’t thoroughly examined.

The staff in the reception area were very pleasant. I arrived and was seen within Five To seven minutes. The nurse practitioner who saw me was Also very nice. She quickly diagnosed the problem and I was on my way. The only thing that bothered me is as I was leaving. I Said goodbye and have a nice holiday to the girls behind the desk in the back offices and they completely ignored me. I know they heard me they even looked up at me and then looked down and totally ignored me. I thought that was so rude. Other than that, it was a good Experience.

The receptionists were polite, and very helpful. The nurses, and doctors were very helpful, and kind. The doctor I had made me feel at ease, which really means a lot as I’m very nervous at doctors and dentists appointments. She asked me if I had any questions, and made sure that when I left I had had all of my concerns addressed, and my irrational fears quelled. This staff is very professional, polite, and efficient. Thank you for all of your help, and your kindness.