Agency Insurance Company

I’ve had insurance threw this company for 2 years now first time I’ve ever made a claim in my life and it was the worst experience by far first the adjuster comes out says the vehicle is easily fixable witch is what I originally wanted calls the next day and they wanna total it! And give me only 9,000$ when the fair market value on the vehicle is 11,000-12,000$ AVOID AT ALL COSTS LOOK ELSEWHERE FOR INSURANCE!

not answering the phone they put another driver on my policy that don't even live with me and they put it on my mothers credit. all i am seeing is a lot of fraud that this company is doing so as of now I will no longer be paying because they wont pick up the phone and I will be contacting an attorney.

Its as if theres a company policy not to pick up the phone. I have not had one person actually answer the phone. I have to leave voice mails, text messages and emails, just to hear back weeks later. We were involved in an accident and they reached out a few days later. Asked us to provide pictures of the damage so that they can come up with an estimate and send us a check for repair. I was told the estimate will take 2~3 days. 3 weeks go by and no words from anyone. Called several people and no one pics up. I am not exaggerating when I say no one ever picked up the phone. Phone has not been answered by a person once. Finally after multiple calls and emails, I hear back from my adjuster saying contact the Appraiser. Who also does not pick up the phone. Its been 3 week and our rental allowance is running out.