Albion Dental Brighton

I had a wonderful experience at this dental clinic. From the moment I walked in, I was warmly welcomed by Eugenia, whose kindness immediately put me at ease. She is friendly and helpful, making the check-in process smooth and efficient. Dr. Lindsay is an outstanding dentist—extremely knowledgeable, professional, and attentive. She took the time to explain everything clearly and made sure I felt comfortable throughout the entire visit. The care and attention to detail from the whole team truly stood out. It’s rare to find such a combination of professionalism, warmth, and expertise. I highly recommend this clinic to anyone looking for top-quality dental care in a welcoming environment.

I became a new patient of Dr Lynsey Crothers this year and I needed a lot of dental work. I have found Lynsey to be an excellent dentist. She explained clearly the best course of treatment for me and has provided a pain-free experience. Lynsey’s friendly, calm, professionalism has contributed to me experiencing more relaxing visits. Her communication skills are excellent. I would highly recommend Dr Lynsey Crothers and Brighton Dental Surgery whose staff I’ve found are all kind, helpful and professional.

I was a new patient at Brighton Dental Clinic and want to share my experience as a warning to others — don’t be misled by the ratings as I was. I had a 9:10 appointment with the hygienist, but due to a delayed bus I arrived at 9:18. While still within my booked time slot, I was refused treatment. I even received a call at 9:15 while already on my way, and by the time I stepped into the clinic in person at 9:18, I was told the appointment was cancelled and was charged a £30 “failed to attend” fee. The explanation was that the hygienist sessions are only 20 minutes and fully booked back-to-back — something I was never informed of in advance. On my previous initial assessment appointment, however, I had to wait more than 20 minutes for the dentist, which shows that the clinic does not apply the same strict standards to themselves. A two-way understanding should be the norm in healthcare, but sadly it wasn’t here. The practice manager, Gemma Ellison, handled the situation with a rigid and unsympathetic tone. There was no attempt to find a middle ground, reschedule without a fee, or use the remaining time — just cancellation and a fee I was charged automatically. Even obtaining a receipt for this became unnecessarily difficult. The whole interaction felt cold, transactional, and focused on money rather than care. My first evaluation appointment also felt rushed and very rudimentary. Overall, the clinic gives the impression of being profit-driven rather than patient-centered, which is enough for me to discontinue this clinic which I first visited only 2 weeks ago. This complaint is not about the £30, but about the punitive attitude and lack of understanding for a very reasonable delay. Future patients should be aware of how this clinic operates before booking.