Alpha Courier Solutions LLC

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Howard Wilmouth

Chris and Matt very much respect-full and showed the upmost care for my mattress and my home. They were friendly and helpful to assist in the removal of my old mattress and place the new mattress.Making sure I was totally satisfied and yes I was so thank you Chris and Matt for making my experience great 👍 with alpha couriers and Saatva mattress .Looking for all night comfort and support from my new latex mattress.Allison and Chris came today with my Saatva Mattress and picked up the exchange mattress and very courteous and friendly kids gloves delivered. The best delivery service you could ever ask for.Use them if you’re needing delivery.Highly recommended.

Jaylene Baisley

I reached out for documents to be picked up and delivered by a specific time and Allison was most helpful. She kept me informed and handled the job as promised. I will use their services again. Highly recommend.

Jacob Morgan

I ordered a Saatva mattress, and Alpha Courier Solutions was utilized by them to deliver our mattress. I received a notification that Alpha Courier had our mattress, and they would be reaching out to me to schedule delivery. After waiting 3 days, I contacted Saatva, who confirmed they had the mattress for multiple days now, and that they should have contacted me. I remained patient, but after 5 days I called back to Saatva. Saatva then directly contacted Alpha Couriers, and the female receptionist claimed that they had been trying to contact me for a few days to schedule delivery. This was a complete lie, I had no missed calls. When I asked why they had not left me a voicemail if they really did call me, the receptionist had no response. My Saatva representative agreed, and apologized for her unprofessional behavior. Finally three days after that, I received a call from Alpha Couriers receptionist. She began the call by placing me on a 10 minute hold, and then returned to the call by saying, "oh I'm sorry I forgot you were on hold 😫😫. I asked her why the delivery was so behind, and that it felt like they were dropping the ball a little bit, and she lied again by saying they had just received it. I then scheduled my delivery (for another 2 days later, which was their earliest available date), and she then said, "Well I hope that we don't drop the ball again!"... very aggressively and slammed the phone to disconnect. The delivery men were very kind and professional, but they told me that this was not the first time that someone had mentioned how rude and unprofessional the receptionist was. Don't waste your time using this company, way more of a headache than they are worth.

Marley Moctezuma McCool

Horrible experience my husband and I had with this company. We ordered a mattress thru Satvaa and they used this company for delivery. Delayed service for a mattress for a week, lied about making calls and leaving voicemails to us when Satvaa customer service followed up on why there was such a long delay. Receptionist took service complaints personally and has called my husband a liar, while also backing up his claim they lied and had no record of the calls and voicemails receptionist told Satva she had made. If you have the option to choose a different company, I would recommend doing so. It's not worth the headache of dealing with such immature incompetence and lack of basic professionalism.