Altar'd State Woodland Mall

My daughter and I went to the mall with no intentions on finding a graduation dress, but when we walked by Altar'd State we had to go in. We were welcomed immediately and the staff members were amazing! She ended up finding the perfect dress but they didn't have her size in stock. They were able to ship the correct size right to our house with no shipping fees. We will be shopping there again soon. We had the best experience.

I had a great experience at this store today. I was greeted with a smile by Rachel, and she asked me if I needed anything. She checked up on me while I was browsing. She got down a dress for me that was hanging up high, and she found the dress that was in the window display that brought me into the store on the floor for me to try on! She also pointed me to the fitting rooms and who could help me there if I needed it. While trying on the dresses, one of the workers knocked and asked me if they could get me any different sizes. Great service! Finally, Elizabeth checked me out. She made very pleasant conversation and rang me up efficiently. I love this store and will be coming back!

Every time I visit this store there is no one around to greet or acknowledge me. Most often I am in the store shopping for a minimum of 10 minutes before any one even approaches me to say “hello.” If I am greeted, that is all I get. No one asks me what I’m shopping for or how they can help me, unless it’s someone working that knows me. Usually I find what I need on my own, get my own stuff down and help myself to the fitting room. When this happens, they only notice me when I’m ready to checkout and ask me if anyone helped me. When I say no, they always apologize… one of my most recent experiences, I did not find anything to purchase and I went unnoticed or acknowledged the entire time. Even though I would appreciate help in putting outfits together and shopping for special occasions, I am not sure if the employees there would lead me in the right direction as most of them don’t appear to be fashionable or put themselves together, as college sweatpants and leggings seem to be the fashion standard in this store.