American Solar Enterprises LLC

My company was contracted to replace a roof with solar panels that needed to be detached and reset. I contacted American Solar to perform this task. In July, the detach occurred, the founder of the company passed away. This left us without a company to reset the solar panel on the new roof surface, as no other company would touch it. This put us in a big spot because we don’t accept final payment until the job is completed. No one was available for months and it seemed like a huge write off was going to happen. However, in the beginning of December, I reach out to the company again and this time I was able to get through. Joel took 30 minutes of his time…a difficult 30 minutes, as I wasn’t the only one looking for him…and explained his position, which was what it was. Two weeks later, he’s out reinstalling the panels and we’re back on track to collect our large final payment. It would have been pretty easy to keep ducking our company and move on, but Joel did what he said he was going to do. Lots of people do that, but Joel was facing people that were rightfully upset and he took the time to make it all right, months after the fact. That’s a very hard thing to do unless you have high integrity, and that’s what American Solar proved to me today.

Joel and his team are awesome! Prompt, courteous, and knowledgeable…true professionals!

Joel was able to quickly diagnose and resolve our issues. Our system is not necessarily the latest in the solar water heating technology (the company it was purchased from is no longer in this business), but he was very familiar with how it functioned and what was needed. He rerouted the related plumbing so that the system would work more effectively and efficiently with our back up propane hot water heater, repaired a faulty valve which he brought with him, and "recharged" our glycol. We can now use our system again to get the hot water we need while using less propane. I recommend him for his knowledge and skill. Our thanks to Joel for helping us.