Anytime Fitness - Waterloo

I went to sign up for a membership and had such a smooth experience! Matt was super helpful and walked me through everything clearly. I also had a short consultation, and he made it feel really easy and comfortable. Everything went very smoothly, great first impression of the gym and staff!

The facility and equipment are exceptionally clean and well-maintained, ensuring a safe and welcoming environment. It’s open 24/7 and offers training at a very reasonable price. Matt is highly knowledgeable and friendly, providing a clear and professional explanation of the gym membership. Among all the gyms I’ve attended, this one stands out as my favorite.

I’ve been with Anytime Fitness for 5 years — 4 years at the Maple location and the last year at the Waterloo club. Unfortunately, my experience at the Waterloo location was really disappointing compared to what I was used to. Out of all my 5 years with anytime I was only ever charged a late fee on payments twice during my time there, and both times I tried to get some clarity and possibly a refund. Instead, I was sent back and forth between the local staff and corporate. Each told me to talk to the other, and in the end, nothing was resolved. It felt like no one really wanted to help. When I decided to cancel my membership, I was on a month-to-month plan, but I was still asked to sign a 60-day cancellation notice. That didn’t seem fair, especially since I wasn’t locked into a contract. I felt pressured into agreeing, even though I didn’t think I should have to. Be careful the sales staff often use predatory tactics to pressure new members into signing up. I’ve overheard them giving misleading or incomplete information just to close a deal. It creates a dishonest environment where people don’t fully understand what they’re committing to Something else that bothered me was seeing new members offered free merchandise in exchange for leaving a 5-star review. I get that every business wants good reviews, but that approach feels misleading and doesn’t reflect the real experience. New members beware: ask questions, read the fine print, and don’t trust everything you’re told during the sign-up process.