Approved Mortgage Corporation

We began working with Matt Whitaker in February regarding a loan for our new build home. From the very beginning, we were upfront about my husband’s immigration status - he has his Social Security number but does not yet have his green card. We specifically explained this to Matt in February. We were told by a professional to list my husband as a U.S. citizen on the form since the green card was in process and he was married to an American. We were reassured that a letter could always be provided if anything were to come up. From February through July, Matt continued as if the loan was moving forward without any issues. Then, just three weeks before closing, Matt suddenly told us they could not do the loan because of my husband’s status. This should have been addressed immediately at the very beginning - when he asked for our driver’s licenses and passports, he should have also asked for proof of permanent residency and taken the situation to his manager right away. Instead, we wasted six months believing our loan was secured. This left us scrambling to find another lender with only three weeks before closing, which caused major stress and delayed our closing. To make matters worse, when discussing the problem, Matt was condescending, disrespectful, and even raised his voice at me on the phone (I raised mine too out of frustration & his lack of compassion). My husband had to step in to stop the conversation because of how unprofessional it became. Matt Whitaker showed zero compassion, poor communication, and no accountability for the mistakes that were made. His arrogance and lack of professionalism cost us time, money, and peace of mind. I would never recommend working with him.

We couldn’t be more grateful to Victory Mortgage, especially Matt Whitaker, for helping us secure our dream home. As a self-employed individual, I knew that getting a mortgage would be more complex, but Matt’s professionalism and expertise made all the difference. He took the time to thoroughly understand our unique financial situation and worked diligently to ensure a smooth process. Thanks to his efforts, along with the exceptional support from Amber Duvall and the rest of the Victory Mortgage team, we were able to close on our Fisher Homes property without a hitch. Matt’s guidance gave us the confidence we needed throughout the entire process, and we truly felt supported every step of the way. If you're looking for a mortgage team that can handle even the most challenging situations with care and expertise, Victory Mortgage and Matt Whitaker are the best choice for your home loan needs. Highly recommended!

Grateful to work with Ryan. He goes above and beyond to support the team and clients, which makes all the difference in a transaction.