Arid Valley Plumbing LLC

Not available.

Ron Bruce

Complete scam on work and pricing. Same situation as other Home Warranty complaints here on Google, charging for modifications that are unnecessary and basic process of an install, also using my old original parts and charging for new. Check out the photo of the exhaust vent, all the original venting parts except for that small piece of aluminum at the top that cost me $200, seems reasonable... right?!? This is all part of a $650 install scam for unnecessary so called modifications. Side note it took them 14 days to pull this robbery. Worst plumbing company practices in the valley stay clear from this so called business.

Alexander LaCroix

AV Plumbing serviced my home pursuant to a home warranty work order, and did an adequate job. However, I discovered an urgent plumbing issue in need of repair after they completed their work. I filed multiple service requests with the home warranty company, and AV Plumbing was assigned to return every time. And, each time, they refused to comply, cancelling the request out. I tried my best to communicate with AV Plumbing directly to resolve the problem, but they ignored those communications as well. While I can't know the motivation for the unprofessional behavior, I am reasonably certain that it has caused damage to my home that I will be seeking redress for.

Ashley DeYoung

We initially were assigned with this company through a claim with our home warranty in 2023. I was impressed with their expertise, honesty, and professionalism. We have since used them for a major primary bathroom remodel that had serious plumbing issues and more recently a guest bathroom toilet replacement. Chris F is fantastic and has been the main person that has helped us with all of these projects, but have had a few others (most recently Brad) and it is always a great experience. Highly recommend Arid Valley Plumbing!!

Vincent Ho

I never write reviews, and it looks like they've protected their Google reviews rather well, but the truth is over on their Yelp reviews, check those out. We're on our 4th week without our water heater, with 3 babies at home because of this company's ineptitude. Here is the timeline - all of these calls are recorded and I will update here with a link for anyone interested once I've uploaded the audio files: 11/20 - Uncovered costs from AV Plumbing accepted through their customer portal at 11:08am, email confirmation received 11/29 - called dispatcher Angela for an update, discovered nothing has been done, and she said I had to have approval from the warranty company, American Home Shield (AHS) 12/6 - called dispatcher Maddy at 3:06pm for an update, once again discovered that nothing has been done, no part ordered. Asked Maddy to have Chris Foster (a supervisor I had spoken with before agreeing to the uncovered costs) call me. Called the warranty company and was told that AV Plumbing had just submitted authorization at 3:51pm, that there was no communication between 11/29-12/6, and that they were waiting for a call from AV Plumbing. Confirmed with the warranty company that AV Plumbing was the one to drop the ball. 12/6 - called dispatcher Anna, asked to have Chris Foster call me 12/7 - called dispatcher Linda, asked to have Chris Foster call me 12/9 - called dispatcher Maddy, she said Chris Foster left a message to the office that "he just has to call the warranty company," but requested once again a callback from Chris Foster, 1:37pm 12/9 - called dispatcher Brianna, asked to have Chris Foster call me, 7:13pm 12/10 - still no callback from Chris Foster so I called again at and got dispatcher Maddy and asked to have Chris Foster call me, 11:07am, the call escalated and Maddy hung up on me 12/10 - called back into the office at 11:20am and got dispatcher Angela, who helped to try and get a hold of Chris 12/10 - at 11:43am, Chris calls me - we establish the timeline on their end, compared notes, ultimately ending in Chris will get a handle on the situation and call me back 12/10 - 12:41pm, Chris calls me explaining more of the timeline on their end and will call me back with a solution 12/10 - 1:39pm, Chris has a solution to pull from another future job and can get the water heater installed today 12/10 Update: technician Jesse was great, water heater is now installed as of 4:54pm TLDR: I'm sure a good amount of the people working here are great people, but because of a select few, the experience with this company is in the Top 10 worst interactions of any service company I have ever had. Chris, who I had tried to reach repeatedly but avoided calling me back ultimately saved the day. Problem could have been addressed much much earlier had he just called me back. He would have been apprised of what was happening and would have stepped in. After a month without a water heater (which is normally a one week process) you would think the company would come through with a discount or something to make up for it or to build back goodwill, but no, Chris said their "hands are tied." Seriously? There is a massive problem in their dispatch department and their systems. Dispatcher Maddy has one of the worst demeanors and attitudes out there and has no business answering phones or dealing with customers. My advice is: there are so many options as far as plumbing companies go, save yourself the grief and choose from any of them and avoid this one. If your warranty company chooses the company for you and you see AV Plumbing pop up, refuse it and get them to switch the contractor, you'll thank yourself later. This was such a fiasco that Chris said that they will have a Zoom meeting to diagnose where the ball was dropped to tighten up their ship and fix their systems. Who knows how long that will take, since they surely didn't give this situation the time of day until I repeatedly called in, so save yourself and go with literally any other plumbing company for your plumbing needs.