Automatic Climate HVAC & Air Conditioning

Only my goodness. What a great company! Our heat pump quit working last month and my Home Warranty company sent River City Heating & Air to work on it. Technician Danny troubleshot it, identified the bad part, and notified the warranty company. We discovered that the part for my very old system was no longer available and I would be getting a brand new system. I am a "research it" guy and a "details" guy so I researched heat pump brands and options. Ute was my main POC in the office and she was phenomenal! She answered all of my dozens of questions, always returned my calls quickly, and obviously has many, many years of experience and knowledge in this trade. She also made calls to the home warranty company and made sure I got the system that we (Ute and I) wanted. Lee, Q, and Ryan installed our new system. Again, they were all very patient with me and my questions. They made sure they protected the inside of our home while they went up and down the stairs, and performed all the little details steps to make sure the system was installed to perfection. They were also very polite, pleasant, and positive, just like Ute. We moved into this house 4 years ago and upstairs has never cooled like it does now! In these days when it's hard to find a contractor that will do the work, do it well, and do it in a timely manner: I cannot express how thrilled I am with every minute of my experience with Ute, Danny, Lee, Q, and Ryan. They have a new customer for life. Sincerely, Rick S

I recently needed to replace my dual HVAC system and reached out to River City Heating & Air for a quote. The owner, Bobby Robinson, responded quickly and personally inspected my existing system before providing a fair and detailed estimate. The work was completed promptly, and the technicians did an excellent job with the installation. They even returned to make adjustments as needed to ensure everything was working perfectly. Bobby went above and beyond to make sure I was completely satisfied, and his dedication to customer service really stood out. I highly recommend River City Heating & Air for any heating or air conditioning needs. Their professionalism, efficiency, and attention to detail were top-notch!

River City Heating & Air is just an amazing company! Besides offering the best price on a new HVAC system within the greater Richmond area (trust me, we did our due diligence), they have amazing customer service. When we had an issue with the heat pump they sent multiple technicians out who all worked tirelessly until they got the issue resolved. Several of the techs even gave us their personal cell number and told us to contact them over night should the unit act up again. We feel that River City Heating & Air went above and beyond and are so happy and reassured that we ultimately chose them. Cannot recommend them enough!