Baby World

So I brought the Oyster3 luxury package back in April and baby was born in July so pushchair has only been used for three months... Only to find the casing on the arm of the chassis is starting to split/crack. Baby style took absolutely no responsibility and quite frankly wasn't interested when I contacted them I got the response "we've never seen this before" and was very rude to be honest. Telling me the only option was for me to send it back and have it repaired at my own expense too which I agreed. So I boxed the frame back up ready for collection the next day only still to be waiting almost a week later as DPD never turn up, meanwhile I'm left carrying my baby out and about in winter while waiting around for them to supposedly collect my parcel. Zero concentration from Baby style and disgusting and rude customer service!!! I still have numerous parts still unopened in box that I'm not able to use without having to buy a brand new chassis absolutely furious. Now coming here seeing other comments on how it's quite common especially with there capsule car seat which I also have. Not happy, would definitely NOT recommend!!!

5 star customer service from Nicola, my daughters pushchair hood clip had broken, i got in touch with babystyle via email and it was repaired and sent back to me within a few days. Im a very happy customer and will be recommending to others. Thank you

Excellent service from Debs and Nicola yesterday. I ordered some accessories for an Oyster car seat and I received them today. Debs was really helpful and when I sent a photo to her she noticed that there were a couple of other items that I would need to ensure our small baby is safe. Friendly, prompt service and caring people at Babystyle. That is a 10 out of 10 from me.