Baie Sur Mer Saguenay

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cheryl chongsiam

Google really needs to implement a zero star feature. Please find a more detailed explanation of our issue on the review I left for the hotel. I booked the spa/hotel package through a phone call. The hotel front desk helped since no one at the spa could speak English. We drove East from Ottawa because we wanted to see whales in Tadoussac. We built our hotel portion of the vacation around this spa day, which is the only reason we were in Saguenay. If we had known that we wouldn't have a spa day, we would have booked our 3 day stay in Tadoussac. The hotel had the right date but the spa didn't. It was such a waste of time. The spa just said sorry and offered us a voucher to book another time, EVEN THOUGH they knew we were visiting from Ottawa. Zero compensation, zero follow-up, zero effort to find a solution. Horrible customer service. When we went to the hotel to explain the situation, a lady from the front desk took us back to the spa to see if anything could be done. She was shocked at the situation too and sent us a $13 bottle of wine to take the edge off. Her words, "This is clearly their fault, I'm so sorry." Travellers, avoid this spa. They clearly don't care about clients or taking responsibility for their mistakes.

Kaitlin Baskerville

Probably one of the worst pedicures I have ever had. The lady seemed very inexperienced. She simply filed my nails and put nail polish on. She did not do my cuticles.

Matthieu Francoeur

Great place for the family.

audrey sergerie

Nous y allons depuis longtemps et malheureusement, le dernier rendez-vous n'a pas eu lieu et nous avons été avisé à 5 minutes de notre massage 😲 nous étions dans le stationnement du Montagnais lorsque la demoiselle nous a téléphoné pour nous annoncer que notre massage en tandem n'était pas possible. Elle m'a offert un facial plutôt qu'un massage, on s'entend que si j'ai besoin d'un massage, le facial n'a pas le même effet ???