Balderas Legal Group, LLC

They are good at producing results but have very poor customer service. It's always difficult and lengthy to get a phone call answered and when you do it's an automatic hold. Messages go un returned for many days. They do a poor job at contacting clients about important documents and information from USCIS. Communication is an absolute 0 in my book. There is no email listed on the site or a contact submissions form, not even a drop box at the door. I bet sending a fax would get a quicker response then the traditional method. You can't go in person because it's by appointment only. I don't understand why fees are equal to competitors services that actually provide the full service to the one being serviced for the fee. You would think Mrs Balderas would set aside one day for her established clients to speak with her or walk in and actually get to interact with her as her para and office staff can't provide reassurance and knowledge as she can.

Balderas Legal Group is truly one of the best immigration attorney offices out there. From the very beginning, they treated me like family. They walked with me through every step of my immigration process with care, professionalism, and unwavering support. I’m beyond grateful for their guidance and dedication. They certainly made a difficult journey feel possible and gave me peace of mind the entire way.

We have been with the Balderas Legal Group since the beginning. From my husband getting his Green Card, to him becoming a Citizen. They were always helpful, prompt with their responses, friendly, and kind. We cannot thank them enough for all they have done and we will recommend them to friends and family in need of their services for years to come!