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Divyesh Shethna

I had one of the worst delivery experiences with Ashley HomeStore, and I feel compelled to share it so others are aware of the level of carelessness and unprofessionalism I encountered. During the delivery of my new sofa, the team completely ignored my clear instructions to use an alternate door that would have prevented any issues. Instead, they forced the sofa through a narrow passage. As a direct result, the sofa slipped from the delivery person’s hands and caused a large dent in my wall—an incident that happened right in front of me. To make matters worse, one of the delivery personnel was extremely rude and disrespectful. He walked on my carpeted floor with outdoor shoes, despite the obvious risk of damaging or dirtying the carpet. The senior person on the team did nothing to help. He simply stood by giving orders without actually assisting the other two workers or preventing the damage. I filed a property damage claim (#346898), but what shocked me even more was Ashley’s warehouse team **denying** my claim, stating that their employees did *not* cause the damage—despite the fact that the entire incident took place right in front of me. This response is not only inaccurate but incredibly frustrating and disappointing. It is very annoying and disheartening to see employees from such a reputed company engage in this kind of misconduct, ultimately ruining the brand’s image. As a customer, I expected professionalism, care, and accountability—none of which were shown. Based on this experience, I cannot recommend Ashley HomeStore’s delivery service and sincerely hope the company takes steps to improve accountability and customer service.

Alison Wright

My sales person was Lalit and he was absolutely amazing. He didn't follow and bother us like staff do at other furniture stores. He gave us space to look around, was very helpful and knowledgeable and our purchase was a breeze. He got the staff to wrap my table up really well so it wouldn't be damaged on the way home. The girls at the desk were very friendly as well. The prices and items at this store are phenomenal. I highly recommend shopping here first! Just bring money as items go quick. I am so happy with my table (don't mind the mess in the background, in middle of rearranging lol)

Zeeshan Ibrahim

Our recent sofa purchase at Ashley was made fantastic by our sales associate, Komal. We visited the store multiple times over a few weeks, and Komal's patience never wavered. She was as attentive and cheerful on day one as on the last. She acted as an expert guide, understanding this was a major investment for us. Komal consistently demonstrated all the qualities of a superior sales associate. Her Exceptional Knowledge of the product, detailing the internal construction and fabric performance, gave us full confidence in our final choice. If you are shopping at Ashley, ask for Komal. She is the best in the business and made the entire experience enjoyable and stress-free.

Kim O'Keefe

My delivery was perfect. The guys were beyond helpful. They removed my old furniture and took down all the packaging. All in all my experience was terrific