Best Rates Heating and Cooling

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Wayne Helm

I needed a new air conditioner for this coming spring and summer I had a couple companies lined up to come to my home here in Bolingbrook, from Best rates heating and cooling from Oswego came out with his daughter, and he noticed that the furnace was giving issues. He asked me if there was anything going on, the amazing part about it is I went down with both of them even his young daughter who is nine years old asked his father and said hey Papa, the furnace is not supposed to be making that booming sound right that’s when I knew that I was gonna be going with this company for his daughter to know at such a young age how a furnace should operate he responded with. It’s not operating well but we’re going to figure it out. Keep in mind I had called him for the air conditioner on he checked the age of the unit and the brand-name and he brought me up to speed. My unit was 14 years old after he said what was causing the booming sound was that I had a flexible gas line and he said that he would repair it for me. He also went above and beyond and check the inside of the furnace and the condition with his camera and I saw that it was rusting up in the inside. His professionalism was great he said we can continue to the just AC If you would like to, but you may only have a couple years left. He gave me both options for both. I went forward with him. Right away You can’t shop that type of customer service. The morning of the install it was raining I thought to myself maybe they will reschedule Shirley enough. They showed up at 7 AM at my doorstep ready to rock ‘n’ roll. Ish and General Sir good morning and put down flooring cloths and they continue to do the install even in the rain. These guys worked hard and I’m excited to use my new Wi-Fi thermostat. They even help me and was patient enough to set it up the WiFi thermostat because I forgot the password and the installation is Came out perfect way better then I expected. Definitely recommend them.! Ask for ISH!!!!! Thanks guys

Mister Jados

Fair price from a dead-honest dude. Lots of communication and check-ins all throughout the process and quick clean work when installing. Also partnered with a reasonable and easy to work with financing agency. After the full overhaul they did I hope to never need HVAC help again in my life, but if I do I'll definitely be calling these guys.

Summer

Wow 🤯 called these guys they picked up on labor day weekend. They were willing to come out i was heading to family party but they said tomorrow meaning Tuesday but Ish ended up coming before i left for the party! Awesome they guys are the real deal

Akil Ram

I called at 8:52 PM to offer them a website because I noticed they’re using a free website with no proper domain — something that seriously hurts credibility. The business is listed as Open 24 Hours, so I figured they’d appreciate the heads up. Instead, the guy answers and says, “Do you realize what time you’re calling?” followed by “What kind of business strategy is this?” Seriously? Maybe the better question is — what kind of business strategy is running an HVAC company in 2025 with a free Weebly-looking site that doesn’t even work and snapping at people trying to help you fix it? If this is how they treat someone offering value, I’d hate to see how they treat paying customers. Definitely not the kind of mindset I’d want in charge of my home systems. Stay away.