Best Western Plus Dubuque Hotel & Conference Center

Not available.

H6693GQjulieh

We reserved a king room for an overnight stay. Room was on floor 3 facing the back parking area. Room was clean but very stuffy from the air being off. Air worked okay when on but seemed to kick off for long periods of time and the room would get quite warm. There used to be sliding doors or window to the outside but don’t open now. Bed was really comfy and the bathroom was clean and had what we needed. It was nice to have free parking. We didn’t use any of the amenities since our stay was short. Hotel is really easy to access from the interstate and had various restaurants around. Overall our stay was good and we will keep this location in mind in the future.

Bob Hunt

A great place to stay very clean very quiet and sweets are beautiful oil maintained. N this hotel had the most comfortable beds I've ever slept on in my life I even called back about a month later asking if I could know what kind of mattresses they used. And the major d gladly informed me of the type of mattresses and how I could get them. If you're ever in Iowa a great place to look up in great destination with friendly people.

Carrie Recker

Not the newest hotel, but, very clean and the front desk is super helpful and nice! I was there for more than 6 weeks. The cleaning staff is very nice, and made my bed everyday. There are tubs in the bathrooms, so not very accessible. But, a good place for kids. There is a nice pool and exercise room. The hotel is right off of interstate 80, and is very easy to get to. I would stay there again.

Kathleen

Unfortunately, our experience left us with several concerns related to room comfort & the pet-friendly policy. When we checked in, outdoor temps were in the upper 80s, & our room was at 83°F. The air conditioning didn’t appear to be functioning properly, & we had to switch rooms. Even in the new room, the temperature took quite a while to come down. Because of this, we didn’t feel safe leaving our dog in the room, even though this hotel is advertised as pet friendly. We also learned from the front desk that the in-room air conditioning is motion-sensored & shuts off if no motion is detected for more than five minutes. This was particularly concerning, as we had planned to leave our dog crated in the room that evening & the following morning while we went out for breakfast, but didn’t feel comfortable doing so, given the potential for the room to heat up quickly in the absence of airflow. The AC in the lobby was working well, but the hallways and rooms throughout the property were noticeably hot and stuffy. We considered checking out and moving to a different hotel but were too exhausted to relocate after a long day of travel. I want to commend the front desk staff, Cheyenne & Justin, who were both lovely, helpful, and professional throughout our stay. They did everything they could to assist us, and it was clear the situation was beyond their control. I shared my feedback with them and have also shared my feedback with IHG corporate. However, we were disappointed overall, especially considering the $150 per night rate. At a minimum, we expect that a guest room will be cool and comfortable upon arrival. And if a hotel promotes itself as pet friendly, the environment should be safe for pets left unattended in accordance with policy (i.e., crated). A reasonable solution is to allow the AC to remain at a higher temp, like 72°F, when the room is unoccupied, but turning it off entirely seems unsafe & unacceptable. This hotel is close to family and would be an ideal place to stay when we visit but I do not plan on staying here again.