Bill Dorfman - Century City Aesthetic Dentistry

The ladies working at this location are awesome. They helped with (well I am aware of my anxiety due to past experiences with other dentists) making me comfortable, which is definitely a plus. I can see myself going back and passing recommendations because my surgery was a successful experience. Next time I will take a picture of that pretty smile and teeth to go with my review. Also, the answer to my question was precise and accurate, and thus helped me with the decision I made.

The dentist herself was lovely, but my experience as a customer was bad and made me feel unsafe about the office’s standards of care. I had an evening appointment on a Saturday. I was not given instructions in advance (either in my confirmation email or findable on the website) on how to enter the building, which was closed off. I called the number here, and the helpful person took down my number to have the receptionist at this location call me within a few minutes with instructions. I waited for 5 minutes. I called back and luckily a delivery person was coming. I came inside with them when someone inside the building came to let them in. Of course that someone was the receptionist, who did not acknowledge that I’d been waiting outside with no way to enter nor that she had even gotten a message that a patient was outside! She then neglected to check me in after I signed in and used the restroom. She asked questions that meant she clearly had not seen my note submitting why I was seeking an appointment (“wait, so you’ve already had the extraction?”) that might significantly impact what the dentist knew to do with other patients who assume they only need to state the problem once, when they submit the form. There were also multiple patients scheduled for the 7:30 slot (there were only 3 appointment times listed, morning, afternoon, and evening, but goodness knows how many patients for each time). Additionally, it turned out that the receptionist was also the assistant who did my x-rays. At the very least, the office is short staffed (with her doubling up roles) and that makes me mistrust their ability to have quality care. I did a limited exam for $99 to ensure I didn’t have a more serious problem. Thankfully, the dentist had a good hunch and was able to give me antibiotics prescription for antibiotics. I am feeling better after starting them, but am grateful I didn’t have a larger issue.

Very overpriced ($600 for bonding per tooth, which was free at my normal dentist) and they try to pressure you to get the most expensive options done. I had a trauma on my lip and they repeatedly hit the dental tools against it causing a lot of pain. They were not available to let me into the building for my appointment, and I had to call the corporate office to get ahold of them. The treatment I had done was ultimately performed fine, but if you can wait for an appointment at your normal provider, I highly recommend doing so.