Bill Sprauer Austin Roofing Company

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Marianne Gray

Thanks to the other great reviews, I contacted Bill at Sprauer Roofing after the last storm! He came out immediately and then again when insurance estimator was there. We quickly came to terms and he worked with my solar company to get the panels off and the roof installed. He was patient with all my questions and sent lots of photos during the process while I was out of town. He was pleasant to deal with and delivered on all his commitments. Roof looks fabulous and we got it done quickly. I highly recommend!

raelynn sodders

Bill was quick to respond and came as quick as possible to come check out our roof after we noticed a leak inside. He cleaned out gutters as well as our roof and found the culprit to the water not draining from the roof. Would definitely use this company again! Highly recommend and would refer others to him!! Pictures below for reference. THANK YOU BILL!!!

Annie

Wow! Bill was incredibly honest and upfront about the condition of my roof. After taking the time to personally come over with his son to inspect the situation, he gave his professional opinion that no repairs were needed at this time. Rather than pushing for unnecessary work, he genuinely tried to save me money and provided peace of mind with his knowledgeable assessment. It’s rare to find someone so trustworthy in this industry, and if there comes a time that my roof needs repairs, he will be the person to call!

Brett Wintermeyer

I made the grave mistake in trusting Sprauer Roofing to work on my house. That trust was betrayed with shoddy work, unsuitable materials, irreparable damage to my new gutter guards, and poor customer service. I was also charged for materials that were never provided, and for work that was never done. After contacting Sprauer Roofing, they sent out one of their crew leaders, Jack on 7/2/24. He and his crew were at my house all day and left after dark, when I handed him the check. The next day, I noticed my shingles around the gutters were bent up, some were broken, nails were sticking up, and my gutter guards were mangled. I contacted Jack and sent a few photos, and he said he would come out in the next couple of days to fix it. HE NEVER DID. So, I left a message at the main office to follow up and let them know there were some issues. Bill Sprauer called me back (the only time he ever called me), and asked me to send him photos. After I did, he agreed that the job was not satisfactory, and said he'd take care of it right away. Later that evening, he sent Jack back out, who also acknowledged that there were some mistakes made. He ended up putting more glue under the shingles, and said they'd settle in a few days, and to reach out again if I had any other problems. I took Jack's word, and he left. But when I got on the roof later to get a closer look, it was still messed up, more than I initially thought, so I texted Bill the following day and he had the audacity to tell me that I should have done a better job of inspecting it while Jack was there! Then he told me I had the wrong gutter guards for my roof, and they weren't the ones who messed them up. I know that's not true, because they were less than a year old and were in perfect shape before the roofing job, and I have pictures to prove it. I asked Mr. Sprauer if he could come by personally to inspect it, but he said he was going out of town, it was too short of notice. He said this project was “Jack's baby,” and “that's how he learns,” and “we all had to start somewhere,” and “thanks for pointing this out, this will help us going forward.” Upon my insistence, he finally agreed to send out his head installer to look at it. A few days later, on a Sunday morning, with no notice, I heard people up on my roof, and I assumed this was his other crew finally fixing it. They left without calling me or even knocking on the door to give me a chance to inspect it. I went out and looked at it, and nothing was fixed. Later that afternoon, we had a rainstorm, and my new metal roof over my screen porch was leaking profusely. I texted Bill the day after and asked him to give me a status update. I also mentioned the leak and sent pictures and video of it. I never heard back, so I emailed him the next day and asked him to please call me so we can get this resolved. HE NEVER DID. Two weeks went by and still NO REPLY. During that time, I contacted two other roofing companies to inspect it, and both companies were APPALLED by the shoddy workmanship and subpar materials. Besides the mangled gutter guards and broken shingles, they noticed exposed roofing nails, the drip edge around my gutters had not been replaced, my chimney cap and vents weren't replaced (all of which Sprauer charged me for) and the wrong material was used for my metal roof and not done properly, nor the area around my chimney. I finally called Bill's cell phone on 8/18/24 and left another message, updating him on all of this, and kindly asked him to please call me. HE NEVER DID. I have before-and-after photos from my insurance company, photos and notes from both of the other roofing companies, as well as my own pics to back this up. I also have all the texts, e-mails, and phone records, so any response here by Sprauer Roofing that denies a single thing I've said is patently false. I urge you to find another roofing company. This dreadful experience cost me money, months of stress, anguish, and turmoil and never got resolved. THESE PHOTOS WERE TAKEN AFTER THE JOB WAS DONE!