Bug Out

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Diana

Initially I thought they’d be great. I was explained I’d pay $150 for the first visit which would cover outside & inside, then they’d come once a month for $50/month. The first time I got invoice the entire year which was $600. I called and they “corrected it” which wasn’t true. I then got invoiced $100 for the following month. It turns out it’s $50 every month but they only go every other month. Apart from that, if what I paid was the cost of being pest free I’d just deal with it. The issue was not corrected. My friend recommended a different pest control for $50/month and they’d spray as many times needed per month. I’ve noticed improvement. If you’re looking for an effective pest control for the price you agree upon, DO NOT hire Bug Out

Bill l

I had Bugout treat a cockroach infestation on an empty home that had been vacant for over a year. They did a quick run through with poison and when I asked the exterminator to spray under the house they wouldn't. Just sprayed from the access doorway, the crawl was over 4' tall but they wouldn't go under. Never saw any change with the pests, only saw a few beetles had died but watched roaches walked regularly right through areas that were sprayed. Contacted Bugout under their 30 day guarantee to come back out but tried to get the representative that had originally come out to do the survey, Landon, as he did a thorough inspection and went all the way under the house. I was told that fellow was in sales and didn't do exterminations. Talked with the area supervisor and was assured that this time they would go under to spray, also because it took a few days over the 30, that I still wouldn't be charged for a call-out and it would be under the guarantee. I reluctantly had another guy come out, think it was the same exterminator, and he did a quick once over again and again wouldn't go under the house. Again, never saw any type of change with the bugs despite there not being anything attracting them in a clean empty house. I was contacted a few weeks later to be told my payment has been received and account was up to date. I was recently contacted months later and was told I owed for a call-out. Tried explaining that I had paid already and they were probably double charging my account over the guarantee call-out. Then I get another email a few weeks later from a creditor stating that my account had been turned into them as delinquent. The records they provided show a payment for the initial and no payment on the second. Is very frustrating. The treatments were completely ineffective and I'm being charged twice for it. I really shouldn't have had to have paid anything for service that did absolutely nothing. I wouldn't recommend this company for your pest control needs. Phil Account # 3677580

Mary Vega

I am very disappointed had a scheduled appointment I received a text from Landon introducing himself so I called him explaining what issues I'm having he stated that he didn't know why he was scheduled when he was working 2 hours away from where I live that is a lack of communication on his part he was blaming someone else for his mistake was not taking responsibility so where it upset me more he asked me to take pictures that was his way of evaluating the problem that is very unprofessional of him I canceled glad I didn't use this company red flags were raised immediately. Sad I had to leave one star had it been a scale from 0-10.....0 would of nailed it.

Natasha Rodriguez- Villines

If you decide to go with this company be careful. They will set up up on an autopay without your knowledge. I had service with them years ago, they did a good job. I stopped using them because as they did good they weren’t great. I still had bugs here and there. So I didn’t return to them til years later. I figured I’ll give them another chance since their rating is now at a 4.9. Big mistake, I call make an appointment, put an updated card on file. They explain this is required now to reserve your appointment so people don’t cancel after the 24 hour window without being charged. Shortly after I talk to the agent I call back and cancel being that this is my Airbnb and I have guests there the day they wanted to show. I let them all know I wanted to cancel my appointment all together and if I decided to go with them after all I’d call back to book. Months down the road I get this change at 2:00 A.M my card is billed for bug out. I call for the lady to tell me. They had put me on an autopay. I never had given authorization for them to do so. & when I had canceled my appointment they never did. What they did is put my appointment as rescheduled for a random date and than charged me for the services I never received. Keep in mind when I did cancel I was well within the needed time to cancel. I’d say about 3 weeks ahead if not more. Hate for this to happen to someone else.