Burr Ridge Professional Car Care

Was told that my truck would be finished on October 30, 2025. It was not ready until October 31, 2025. I understand things go over. That’s not the problem. Problem was when I came to pick up my truck. My fog lights were not working. Truck was hit in the front driver side corner. Do you need to repair the front bumper parts all around the fog lights the front headlight and the front fender. They did a great job on those repairs. But did not repair the fog lights. Told them about the fog lights several times. They were working before the accident they were aware. Told them several times about the fog lights. Went in Monday, November 3 about noon still had not been repaired. Needed to speak to a manager about fog lights. Finally brought it in ended up being Lightbulbs had blown. Easy fix. They knew about the fog lights in the very beginning. They knew about the fog lights not working when I came to pick it up. This thing should’ve been pulled back in and looked at first thing Monday morning. It was not. I needed to talk to a manager to get someone to even look at it and it was an easy fix That they should’ve repaired the first time. They did a good job with everything else, but dropped the ball on the little things. Attention to detail. I can understand things running late. I can understand things happen. Not the problem. If the truck would’ve been 100% finished when I came to pick it up, I would’ve given a five star review. But when the repair was so simple and so small I think they are just trying to push things out too fast and quality might be lacking.

Today I visited Caliber Collision in Naperville, IL to have a front license plate installed on my truck, and the service was absolutely phenomenal. Mr. Andrew, the store manager, personally installed the brackets and license plate for me, even though the shop was short-staffed due to the Christmas season. I didn’t have to wait at all, which really impressed me. I’ve used Caliber Collision before in Memphis, TN a couple of years ago, but I honestly wasn’t expecting this level of service today. I was truly amazed by the professionalism, kindness, and willingness to help. Thank you, Mr. Andrew, for going above and beyond. Merry Christmas and Happy New Year! I highly recommend this location.

Caliber Collison at 801 Frontenac Road in Naperville are wonderful!! The repair work done on my vehicle was outstanding !!! Bambi L, Office Administrator always greeted me with a warm a friendly smile,and readily answered my questions. Roberto O, Service Advisor, was kind and patient and diligently called me daily to inform me of the status of the progress of my vehicle repairs and assured me my vehicle was not beyond repair. This meant a lot to me because I was concerned it could not be fixed. Even the Andrew K, the General Manger took time to affirm to me that Caliber Collision “stood by their work, and would fix any of the work they did that I was not satisfied with”. Based on my experience with CC, this is indeed an exceptional company!!!