Busby's Plumbing Service of Mexia, TX

I contacted Bryant’s Plumbing wanting a bid on a fixer upper project and I trusted Bryant because I grew up with him. He convinced me I’d be better off letting his guys work hourly, rather than getting a bid, and he told me the work should take 2-3 days. Trusting they’d get the job done in a timely manner proved to be a huge mistake. I received the invoice and was totally shocked to find he had invoiced me for 4 full days. His guys also left a huge mess. Rotted cast iron was left in the front yard, the clean out was uncapped and they didn’t bury it, the tub was filled with disgusting wet insulation, and the hot water heater that had a leak was left behind. I immediately contacted Bryant to express my concern over the price and we just went round and round in circles over the phone. At the end of our conversation, I asked him why his guys had left such a mess to which he replied that they weren’t done yet. So in other words, he was going to have his guys go back out and bill me for a 5th day. Wow! Seriously, if you’re going to give someone an estimate on time, you should at the very least be in the ballpark, if you call yourself a professional. Also you need to communicate when you are taking longer than quoted and the customer is being billed by the hour. Plus why are you sending me an invoice before the work is done? Doesn’t make sense. I believe if I hadn’t called him out, he would have taken my money and left me with that mess. Claiming to provide quality workmanship…please, spare me. Check the pics. Does this look like quality work to you?

Bryant’s plumbing is the only plumber we will use. Have had them out for several issues over the last couple years. Always do a fantastic job. Shout out to Dusty! Great customer service! We recommend them to anyone who is needing a plumber. They are the BEST!

I called them for an emergency job. They came right out. They assessed the situation and provided clear and knowledgeable feedback. Dusty went above and beyond, jumping into action and showed his expertise by providing detailed information. No nonsense business style. Up front about everything, which I appreciate very much. Im picky about who I let into my home and who I pay to fix things that I can't. I do not regret calling them. Fantastic company. 5 stars all the way.