Certified Texas Plumbing

Absolutely Disgraceful Business Practices I don’t typically write reviews, but the way this company has treated us after we spent over $20,000 out of pocket with them deserves to be exposed. We committed to a full home re-piping through this company — a major investment we trusted them with. After the job, we began noticing issues and contacted them to address what we believed to be a warranty-related problem. I was very clear up front: I would not be paying for any visit unless we proceeded with further work. This was acknowledged by their office, and when the plumber came out, he said himself there would be no charge for the visit. No repairs were made. They simply looked at the issue and left. Now, they are aggressively pursuing me over a $150 invoice for a service call where absolutely nothing was done — and even worse, they’re threatening to “make every effort” to collect it “regardless of the cost.” That is a direct quote from their response. It’s completely unprofessional and bordering on harassment. To add insult to injury, during the re-pipe project we discovered we were overcharged for labor on days they claimed to be at our home — but weren’t even there. We let it slide at the time in good faith. Clearly, that was a mistake. If you’re considering this company, beware. They will take your money, inflate your bill, and then harass you for even more — even when their own employees confirm that there will be no additional charges. As a business owner myself, I take integrity seriously — and I will be actively spreading awareness about this experience throughout the community. West Texas is a small place, and word of mouth carries weight. I will make sure that friends, neighbors, and anyone seeking recommendations are made fully aware of how this company operates. I will also be notifying other local business owners to steer clear of engaging with such dishonest and misleading practices. Reputations are built on trust, and once that’s lost, it spreads fast. Absolutely shameful.

I called them for a bad water heater, I was looking into getting a tankless water heater since that kind of installation Im not familiar with. They promised they would get back to me the next day with a quote and installation. I took PTO from my job which isnt that easy to do and waited all day. I called the office over 5 times and just kept getting the we are working on it, we'll get back to you answer. 5pm rolled around, and I went and purchased a classic gas water heater and did it myself, when I really wanted a tankless heater. They cost me a day of PTO, and I ended up with a gas water heater again when I wanted a tankless. They are unreliable do not use.

The service we received was OUTSTANDING. Eric was GREAT at communicating throughout the entire process, was efficient and great at explaining things to me simply. I would ABSOLUTELY recommend west Texas plumbing to anyone needing a professional job done WITHOUT breaking the bank