Chicago Rockford International Airport (RFD)

The airport itself is wonderful. It's small, easy, and convenient. Security and other be airport staff are lovely however, the female senior citizen bartender is an absolute nightmare. She's flat out rude to any and everyone for no reason at all. I've been on 9 flights this year, 4 of them out of Rockford. She's the worst. I also encountered her last year, nothing has changed.

Easy to get in and out. Allegiant Airlines. Small airlines. Friendly service and good parking area well lighted. Super easy and not stressful to get to your terminal. Got to love that. It is also very clean and the restroom is also clean. 😊I will be using this airport again.

Love the airport, but the Avis employee was horrible. I am an Avis Preferred member and have rented from Avis many times, but my recent experience at the Rockford International Airport location was unacceptable. I had reserved a rental car in my own name using my own credit card. Upon arrival, I was denied my rental because my husband’s name is also printed on the card, and he was not physically present. This policy made no sense in my situation — I was traveling for work, my husband was in Florida (where we reside), and the credit card account is mine. The representative (elderly man) showed no flexibility or willingness to work toward a solution, despite all of my identification matching the reservation and payment method. As a frequent traveler, I have never encountered such a rigid and impractical policy from a rental car company. This incident left me stranded and forced me to make last-minute arrangements at additional expense. After years of loyalty, this experience has made it clear that my business is no longer valued. I will be moving all of my future rentals to another company that values flexibility, common sense, and customer service — even if it means flying into a different airport just to avoid this location and the employee who caused this issue.