Citadel Mortgages

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Rob

Overall a great experience. I got a great rate (3Yr closed 3.69% - previous lender was offering 4.24% Sept 23 renewal) and I appreciate the $300 hotel gift voucher. I approached Citadel just before my existing renewal and as a result had to role over my existing mortgage to an open at a high interest rate for a couple weeks to give time to get all the info and for the lender to close the deal. I was nervous about this but everything worked out as they said. Other than that it all seemed to go like clockwork. Greg Carlson, the broker i dealt with was always available and quick to answer questions and provide updates. A minor issue was i seemed to need to gather more info and were particular about proving certain documents that took a couple rounds and some time as compared to previous experiences. However, the the up side is that they are thorough so that if they are satisfied with the documentation then they are virtually certain that a lender will approve the mortgage application. The website document upload works well. I had left this to the last minute so it was a bit of a rush for everyone involved but it all worked out great. Again, overall a good experience and would recommend.

Christie Thomas

Tristan and his team expertly found the right mortgage for my needs. They were responsive, knowledgeable, and supportive throughout the process, addressing all my questions and concerns with care. I would definitely recommend them to anyone looking for reliable mortgage guidance.

Kellwin

I had an excellent experience with Citadel Mortgages from start to finish. The team was professional, knowledgeable, and responsive throughout the entire mortgage process. They took the time to understand my financial goals and found a solution that worked perfectly for my needs. What really stood out was their clear communication – I was always kept in the loop and never felt overwhelmed or confused. The process was smooth, efficient, and completed in a timely manner. I highly recommend Citadel Mortgages to anyone looking for reliable, top-notch mortgage services. They truly made what can be a stressful process feel easy and manageable! Big thanks to Sydney Tolentino for the assistance and support althroughout the process!

Junnel Duluguin

I had such a great experience switching my mortgage to Citadel Mortgages! My mortgage agent, Samah, was with me every step of the way, from my initial questions all the way to closing the transfer. She really knew her stuff and was always there to answer any concerns I had. I truly appreciate how she went above and beyond to make my mortgage switch as smooth as possible. With my busy schedule, I had limited time to tackle the paperwork and get my questions answered, but Samah made it so much easier. I couldn’t imagine finding this level of service with any other agents out there! I really feel lucky to have had her help me through my application, and I was never disappointed during the entire process. With that, I highly recommend Citadel Mortgage to anyone looking for excellent mortgage services!