Closing the Gap Healthcare - Physiotherapy Clinic

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David Le

My experience with Skillbuilders Rehab was frustrating and felt like a poor use of time and money ($700). I was referred here for cognitive and road tests after a stroke. I have only left-sided weakness and no cognitive impairments. Before I even began any testing, the Occupational Therapist told me I would need adaptive equipment (a steering knob), driving lessons, and a reassessment—based solely on my physical presentation. This was extremely discouraging and made the outcome feel predetermined. Despite this, I went ahead with both tests. I passed the cognitive portion without issue. During the road test, I quickly adapted to the steering knob and safely completed a full 45-minute drive, including residential roads, multi-lane streets, and highways. The driving instructor gave positive feedback and noted no concerns about my use of the adaptive equipment. The final report described me as “near fully proficient” with “good defensive driver skills.” Yet I was still told I would need at least one lesson and a reassessment. The justification provided later was that this is standard protocol for medically suspended drivers, regardless of actual performance—something I wish had been made clear at the time of booking, not moments before the test began. This process felt rigid and impersonal, and I was not evaluated as an individual. If all medically suspended drivers must follow the same multi-step path, then that should be communicated upfront, so people can make informed decisions before spending hundreds of dollars. I would not recommend Skillbuilders if you’re looking for a personalized, transparent driving assessment process.

Sarah Chu

The receptionist is very helpful, patient and welcoming. The physiotherapist Barb Forest is very thorough with her care, providing me verbal guidance as well as physical worksheets and information after I mentioned I may have difficulty remembering. When I was confused about certain processes, they helped me clear them up and find solutions quickly. I had a great experience with them.

Candace C

If I could give a negative star review that would be more acceptable. I’m am in complete shock at the disrespect and condescending attitude my grandfather received from the occupational therapist as well as the drive-test instructor ‘Brent’. From the moment we walked away to start the cognitive function test we feel they had already made their decision to not reinstate his licence. This character ‘Brent’ was delivering the test results to us after the I car portion with a smile on his face as if he enjoyed giving this information. When asking the errors that were made they brought up that the “car behind him had to honk their horn at him in an intersection”-mind you it was because the intersection was busy and not safe to proceed through. I’m seeking more information on who to discuss this further with. Disgusted in this interaction.

H

I have to say my husband was so nervous about his appointment, but they werecso frindly,helpful and kind he walked out of here saying for once it didn't seem like the business was just there to take your money and make things harder for you then it already is . So thankful fir Maria that did his assignments and all, she was super deserves 10 🌟. Thank you for everything ❤️