Coast Capital - Georgia Branch

Saint Paul's hospital lost my ID and bank card when I was admitted for an injury. CC was very helpful in allowing me to make a cash withdrawl despite having zero credentials . Don't worry folks , I had to answer a slough of questions that only the real me would know the answers to before I was given a dime.very very helpful and amazingly friendly tellers and manager at the branch I attended on Georgia Street in downtown Vancouver BC. The branch on Broadway were rude , unhelpful and snooty . They lied to me and the manager backed up the lies I was dished out . All I needed was $100 . Not like I wanted 10 grand or anything . The questions they asked me were irrelevant to my purpose and there is not one person in existence who can recall how much cash they withdrew 100 days ago...I knew my pin, my address , my sin #, my last 3 transactions , my monthly deposits amounts to the penny , which city and branch I opened my acct. What the date was that I opened my acct . The gender of the teller who opened it , the process I used to open my acct, etc etc ....the CC at 445 Broadway did not care at all about the fact I was stuck in Vancouver because of st Paul's losing my credentials , they were rude and when I got a little upset they threatened to call the police on me . Even the security guard was on my side . He said nothing to me at all but seemed astonished by the manager and tellers reaction to my problem . As well as other customers seemed amazed at how rudely I was treated .....all in all CC is great but every business has its quirks. So I'm still giving 5 stars except to 445 Broadway I give minus a million stars for real.

All around amazing service and security features! Hands down one of my to favorite banks to deal with! Thanks Coast Capital and your staff for making me feel at home! Peace✌🏻

Very Slow service. Only 1 staff take more than half and hour to take care one customer. And the bank atm is very old looking. Not like bmo or cibc can count bills. Very old and old...