Computer Place

I took my computer to the shop because it couldn't reboot into windows, so I asked to recover just my data and install windows again. The job was done, a windows new installation saved automatically my data in a windows old folder in C. I paid and collected my computer, but when the next day a windows update started, the old data folder was deleted by the system. I went back to the shop literally in tears asking for help (I lost a few bits of previous jobs, my master's degree work and portfolio), the man in the shop became rude and told me that he didn't know what I have done to the laptop and that he has done already what I paid for so he wouldn't look at the computer on Friday afternoon. Then he probably realised that has been horrible to me, and offered to book an appointment. I didn't go back to the shop after this awful experience! I contacted windows customer service and another computer's technician that confirmed that my data are gone without the chance to be recovered. Also, the shop is hard to reach by phone call, you need to text them the laptop issue, and it was not open on Sunday the week before I went there.

Sadly, as much as I would like to I cannot recommend this place. The person behind the counter is very personable, but that is not enough to recommend this place. Once you hand your laptop over, you have no clear idea of when you will receive it back. The excuse most likley to be received is that the parts have not arrived, or the wrong parts were sent. I would prefer the owner to clearly state we cannot do a thorough job on this item in the time available. When you go into the store, the gentleman will often tell you to come back later as he is busy... or worse still will close the store without any real notice. Also you can see by the large number of computer parts strewn across the counter that there are countless people still waiting a repair to be returned. I would love to recommend this place, but I have a duty to warn others as this is not a professional outfit. Sorry.

I am completely and utterly disappointed by the unacceptable service provided by shop, just stay away. My laptop display glass cracked and I visited the shop to get it fixed. The technician told me I better get the part from USA and then he would do the work and provided a quote. I told it will take me time to get the part but I promised to get it and return to him for the job. When I obtained the new display I delivered it with my laptop to the shop and soon after I received a call with a new quote and "take it or leave it". I asked what has changed and he has nothing else to say other than hiding behind an argument that more than 14 days passed since he made the offer do he is no longer committed to it. Since it was after I paid and obtained the new display and already delivered it to the shop, I decided , under protest, to accept this. When I came to pickup the fixed laptop I almost left the ship when I decided to actually test it, to my dismay, the touch didn't work properly. I would have expected this to be told to me immediately when I received the laptop. When I asked the technician about this and what is the source of the problem, the work or the part , he started to raise his voice and completely ignored my questions. He then made a very rude comment , especially given his location in Golders Green, about "Yeshiva boys" attitude and behavior and asked me if I am a "Yeshiva boy". To complete this unacceptable behavior he told me he records both video and audio all his customers and keeps the records. I felt sick from the all discussion and decided just to pay and leave the shop never to return again.