ContactPoint360, Inc.
ContactPoint360 is a leading global call center specializing in customer experience and AI-driven solutions. With expertise across various industries, we empower businesses with round-the-clock multilingual support. Our presence spans across multiple countries, ensuring personalized and efficient service delivery.
Photos of ContactPoint360, Inc.
Services ContactPoint360, Inc. offers
Discover the diverse range of services provided by ContactPoint360:
- Customer Care Outsourcing
- Technical Support
- Sales Outsourcing
- Multilingual Support
- Hybrid Shoring
- Collections Management
- Backoffice Support
- Marketing Services
ContactPoint360, Inc. business numbers & email addresses
Not available.
Location & directions
ContactPoint360's headquarters is located in Toronto, Canada, and has multiple strategic centers globally. Each location provides top-of-the-line call center services tailored to your industry needs.
1880 O'Connor Dr, Toronto, ON M4A 1W9, Canada
Service hours
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
ContactPoint360, Inc. overview
ContactPoint360 is a global call center outsourcing company that focuses on delivering exceptional customer experiences through advanced AI-driven solutions. With over a decade of operational experience, they specialize in improving client interactions across various industries by leveraging multilingual support and high-quality training. Their commitment to excellence is upheld through a customer-centric approach and innovative strategies. The company prides itself on its inclusive culture, award-winning services, and dedication to impactful customer experiences, thus fostering long-term growth for fast-growing companies around the world.
Send letters & parcels
For sending letters or parcels, please address them to our headquarters at 1880 O'Connor Dr, Toronto, ON M4A 1W9, Canada. Ensure all packages are securely sealed and properly labeled to facilitate smooth delivery. For international correspondence, confirm that the correct postage and courier services are used. Our team will ensure timely receipt and processing of all mailed items.
Send a resume or CV
If you're interested in joining ContactPoint360, you can submit your resume or CV by mail to our HR department. Specify the role you are applying for and include any relevant documentation. Visit our Careers page online to explore current opportunities and learn more about our inclusive company culture before submitting your application.
Business highlights
- Award-winning customer experience services
- AI-driven solutions with 60% women in the workforce
- Global reach with 24/7 multilingual support
Accepted payment methods
Customer experiences
Our customers have consistently praised the exceptional service and professionalism of ContactPoint360. Reviews highlight the effectiveness of our AI-driven solutions and our commitment to improving customer satisfaction. We encourage all our clients to share their experiences with us and the community, helping others understand the benefits of our comprehensive services, and to continuously improve our standards.
Amina ShirzadiI feel fortunate to work in such an amazing workplace! The work environment is very supportive and fosters a great work-life balance. This allows me to focus on my work and also enjoy my personal life without any stress or pressure.
Kelechi Ugo PascalA Great working environment, supportive, caring team and enough of room for advancement and growth. I have been working here for over 3 years now and see myself here long term! The schedule is flexible, the Management team are always available and accessible. We find time to go on a retreat to relax and engage in competitive and healthy sporting activities to build a stronger relationship and team spirit. Its always a great experience here and I'm hoping to continue my career at Contact Point 360 Montreal .
Chalene BI have been working with the company for a few years now. Amazingly caring and considerate Management Team! They make me feel like I matter and they always appreciate my humble contributions. Thank you Team for making me feel like family!
Eric BoyleGreat place to work, the teams are amazing. The management is spectacular and supportive, always pushing you to reach your potential. Awesome company culture that makes you feel welcomed and part of the team from day 1!
FAQs about ContactPoint360, Inc.
What industries does ContactPoint360 serve?
ContactPoint360 serves a wide range of industries including healthcare, energy, retail, technology, and more.
Where are your global offices located?
Our offices are located across the world in countries like the USA, Canada, India, Philippines, and more.
What is hybrid shoring?
Hybrid shoring combines both onshore and offshore services to optimize results and improve service delivery.
How can I contact your sales team?
You can reach out to our sales team through our website to discuss custom solutions tailored to your business needs.
Do you offer multilingual support?
Yes, we provide 24/7 support in over 31 languages to ensure effective communication with customers worldwide.
