CostLess Wholesale - Orange

BEWARE! FRAUD COMPANY! They do not live up to what they agree to. Their new customer agreement is a joke. If I could give them 0 stars, I would. They are a company full of liars. Do not deal business with them. We reached out to Great Lakes Wholesale to buy product for our business. We filled out the New Customer information and went over their guidelines. We placed an order. In their guidelines, it states that they will case label at an extra cost, which we were fine with. We were contacted a couple days later by Ryan in shipping that said our order was ready to be shipped and to give him an address, and that he needed pallet labels. We asked about sending them case labels. Ryan said he was not going to case label because the shipment was already wrapped. He also updated us to let us know that even though he said our original order was ready to go, our order was actually smaller than what we placed. We then asked for box size dimensions. We went back and forth about case labels because we wanted case labels added to our shipment. They said they would not unwrap our pallets. So we asked for our order to be canceled since they couldn't live up to what they said they would do. Craig, who is in sales, said that we would be charged a $311.00 restocking fee. We told them that was fraud. They charged us anyway. Also, today they charged our cc for the full amount of the canceled order, even though items were never shipped, which was $2079.00. They breached our contract, not us.

Great Lakes Wholesale is an awesome company to work with. They are always pleasant and do a great job. I never have to worry about not getting the best shipping rate and I know that my order will come quickly. I have never had an issue. My salesperson is always quick to assist.

Great Lakes helps my store's profitability. From their easy to use website to their varied product selection, from my personal customer service person-Tracy (who is more like a personal shopper) to their quick, efficient and near perfect deliveries, this vendor is by far my number 1 "go to" distributor. Great Lakes website allows me to keep a running order, so I can easily add items as soon we are getting close to being out-of-stock and then I just hit "send" in my shopping cart when I reach a good size order. If Google let me give 10 stars - I would! A+ to Great Lakes for every aspect of their operations.