Creative Door Services Ltd

Over three months late on delivery, and no discount provided, due to the company’s own error. We ordered a garage door for our new build in the beginning of December with an estimated 6 week production and delivery time. They kept saying it was delayed and they expected it in the next shipment and then the next shipment. By the end of February I had to inquire as to where the door was. Upon their investigation, it turned out they had cancelled the order days after submitting it and never noticed. More than a month later, the door shows up bringing the total delay to over three months, two of which were after we had moved into the home. They failed to provide any discount on our door and installation despite the egregious delay that was entirely their own fault. The door is fine, though it does squeak and shudder. The wiring on the inside control was so loose it stopped working after a week and I had to repair it myself. Would not recommend this company to anyone. 1/5

TLDR: Creative Door provided the most economical option for our 16' X 7' garage door replacement. You must consider them in open tender. R-Value >9 would be overkill. We were referred to Creative Door by a family friend of ours. Our interaction with Dan (salesperson) and Sukh (installer) was amazing. We compared pricing against the following suppliers, in no particular order: Access Garage Doors, Casp Garage Doors, Garage Door Depot, Comfort Doors, Versatile Door Service, Doormaster, Home Depot, Overhead Door, and Capable One Door & Gate Services. We had time to do an open tender with 8X suppliers even though 2-3X is typical and so we can save you time with saying that Creative was by and far the most economical. Mind you, the door we had to install had to be of a certain style due to the appearance restrictions of a townhouse complex. Therefore, our requirement was an apples-to-apples comparison for all possible suppliers. Our final door was a Wayne Dalton 5120 with R-Value of 9. Anything beyond R-Value of 9 seemed overkill and definitely hit the law of diminishing returns, for our purposes. The installation took about 3-4 hours from removal of the old door to install of the new door. This also included installation of our supplied brand-new Chamberlain belt drive garage door opener that we picked up from Costco (which so happened to be on sale at the same time!!!) Lastly, the weatherstripping was installed, which was a great upgrade from the wooden door that was extremely old, moldy, and leaky. We can definitely feel the "insulation" the new door and weatherstripping has provided while we are still in the winter season.

My moms garage door spring broke on Sunday morning. I contacted Creative Door and sent pictures. I requested 2 new springs, a new door operator (as it was on its last few weeks) and Keyless entry. Creative Door was there on Tuesday, installed everything and programmed my moms car. I am very impressed with the service and the speed of getting this all completed. I recommend Creative Door Services for all your garage door needs. Thank you again.