Creative Planning Technology Solutions

Firefly has been a pleasure to work with! No task is too big or small for their team! They've taken the time to get to know us as a company and, likewise, we feel as if we know the Firefly team members pretty well by now. As an office admin, I most appreciate their willingness to hop on a call and talk through support tickets when needed - it's an extra step that goes beyond simply fixing the problem and helps us understand the "why". Highly recommend 🙂

As the business manager of a small company, I've struggled in years past finding an IT solutions company that blends well with our needs. I was fortunate to have a friend recommend Firefly Technology when I was suddenly without support after a private contractor took a corporate position and dropped us as a client. Adam Jones immediately responded to my request to assess our needs and address recent changes our past contractor put in place prior to his leave. Adam was professional and straight-forward in his review of our current systems, and recommendations for moving forward. I felt more than confident moving forward with Firefly. It's been six months and not only is everything running exponentially more smoothly, we are saving money by no longer paying for unnecessary expenses tied to past solutions. Firefly's technicians are customer-service oriented, handle themselves in a positive and professional manner, and are communicative until issues are fully resolved. Their online support system is top-notch - allowing them to address issues quickly and efficiently, as well as handle invoicing in a timely manner once issues have been addressed. I have finally found an IT solutions company that exceeds my expectations!

We don't always think about good service we receive until there is an unexpected event. We had an unexpected electrical issue that caused us some IT issues and Firefly was quick, responsive, and very helpful. One of the best decisions I every made was moving all of our IT to Firefly MSP!