D Loft Hotel China Town Kuala Lumpur

location - this is honestly to me, the best feature of the hotel. Its not located at bukit bintang where the action is but on the fringe. Just opposite pavillion and besides Fahrenheit88 mall. ||Rooms - Equally important to me as well, the rooms were generally clean. Tv was staticky and space wasn't much if you wanted to open up your hard cover suitcase. First room that I had was horrendous - noisy and hot. The noise was partially possible to be manage by the hotel, as it was from the ceiling and the lift noise box. It wasn't so bad cos I brought ear plugs. My partner wasn't bothered. The heat was bad though our AC was not working properly as it will power down after like 20-30 minutes. I could never catch what was wrong. So I feedback to change room, they said my room was deluxe and the only available room so out of luck. They said my AC was okay as well. Thus my second night was sleepless. It was so bad that I went down to the lobby at about 4am plus. Your night staff saw me and just looked at my strangely. After feedback to your morning staff, there was a room available to change, for my last night at the hotel. Finally a good night sleep.||Value - fair at that price. it's unfortunate as the hotel has so much to offer. Do note that the upper floor has sounds, like people doing stuff on top, on top of the lift sounds. The hot water dispenser at my first room 6th level wasn't even working. room 61 is good if you don't really need circulating air.

We stayed a night at an apartment unit in this hotel. It has 3 rooms, and each one comes with its own bathroom. The beds, mattresses and comforters were super comfy. The unit is spacious, with a living area, dining space and pantry, equipped with a fridge, induction stove, water dispenser and washing machine. Plates, bowls and cooking pots are also provided. The air conditioning is cold, the water heater works perfectly and there’s Wi-Fi too.This apartment unit is perfect for a staycation with family or a group of friends. The location is great since it’s right in the heart of Bukit Bintang and close to the MRT station.

I am writing to formally express my disappointment with how my recent stay was handled and to urge management to properly train staff to resolve issues efficiently and respectfully, instead of leaving guests waiting without solutions and guests have to think by themselve. I checked in on 16th, with the official check-in time at 2:00 PM. Prior to my booking, I emailed the hotel to ask whether early check-in was possible, but I received no response at all and it was fine. However, the real issue occurred the following morning. At approximately 7:15 AM, the entire Level 6 experienced a blackout. I initially remained patient, assuming it was a temporary power trip. After 15 minutes with no power restored, I opened my door and noticed another guest using his phone flashlight to find his access card to enter his room. He informed me that the lower floors still had electricity. We both went to the reception at around 7.30 AM to report the issue. Please note that I had to leave for work at 8:00 AM+, so time was extremely important. The receptionist contacted someone (possibly a manager or maintenance), but no immediate solution was offered. We were told it would “take some time” to fix, yet no estimated time was given, and no room change was offered initially. We were then asked to wait on the same affected floor despite the ongoing blackout. After waiting for over 30 minutes, I had no choice but to pack my belongings and request a room change, as I needed to prepare for work. Only after repeatedly asking, the receptionist agree to change rooms. At this point, the situation became completely unacceptable. The receptionist came with only one access card and informed me that need to share a room with another male guest whom I do not know, simply because he was also affected by the blackout. I was shocked and extremely disturbed by this suggestion. I immediately raised my voice and made it very clear: This man is not my family member He is not my brother He is a complete stranger How can your staff member gave me this solution and i made it very clear that i want a separate room, why would i share room with stranger ? Unbelievable! This suggestion was entirely inappropriate and unacceptable This reflects a serious lack of basic human decency, professionalism, and guest safety awareness. I strongly urge management to: 1. Properly train staff on problem solving and guest handling 2. Ensure female guest safety and privacy are taken seriously 3. Teach staff to offer immediate and appropriate alternatives during emergencies 4. Improve communication and response time, especially during critical situations This experience caused unnecessary stress, frustration, and inconvenience, especially when I was already short on time due to work commitments. I expect this matter to be taken seriously and addressed accordingly.