Dallago Tours Kenya-Tanzania Ltd

We had a great experience with Dallago Tours Kenya-Tanzania Ltd. The entire trip was planned, and our guide was very knowledgeable and friendly. The safari at Masai Mara National Park in particular was simply amazing!

This was my first safari, and Dallago Tours made it perfect. From the accommodations to the game drives, everything was top quality. Seeing lions and elephants in their natural habitat was a dream come true. Thank you for an amazing experience!

Unreliable and Unprofessional – Avoid Dallago Tours for Trips in Kenya or Tanzania I had high hopes for my trip to East Kenya, covering Amboseli and Diani Beach, but Dallago Tours managed to turn what should have been a photography trip into an extremely frustrating and expensive experience. The root of the problem was their employee, Jacob, who demonstrated an appalling lack of professionalism from day one. While I initially chose to overlook his dismissive attitude, it quickly became clear that he was not client-oriented in the slightest. Instead, Jacob acted arrogantly, as if he knew better than his guests, completely disregarding my requests and preferences. The most upsetting incident occurred when I requested an early departure for a game drive to maximize photography opportunities in the best morning light. Jacob outright refused, insisting we leave no earlier than 7 AM, dismissively claiming that he knew best when to go. Later that evening, I followed up with a polite message, reiterating my request to start early, but it was completely ignored. The next morning, I was left waiting at reception from 5:30 AM, while Jacob casually appeared at breakfast at 7:30 AM. In the end, I had to make alternative arrangements on my own with a local Maasai guide who provided a proper open vehicle for photography—an additional cost that I had to cover myself. In fact, I ended up paying nearly $3,500 USD for just two nights in Amboseli because I was forced to cancel the remainder of my trip, including my stay in Diani Beach, and fly home to Europe early. This was an incredibly disappointing outcome for a safari I had carefully planned and fully paid for in advance. Despite my attempts to resolve the situation professionally, Dallago Tours failed to provide an acceptable solution or compensation. In short, Dallago Tours is completely unreliable. Their lack of professionalism, combined with the disrespectful and dismissive behavior of their staff, ruined what was supposed to be an unforgettable experience. If you value your time, money, and peace of mind, I strongly recommend booking with a different tour operator. In response to Dallago Tours' reply: Thank you for your response, but it only reinforces my disappointing experience. Your guide, Jacob, clearly does not understand animal behavior in Amboseli or the importance of timing for photographers. I was not an ordinary tourist; I am a professional wildlife photographer with specific requirements that were completely disregarded. As a result, I missed critical opportunities that directly impacted my work and income. More concerning was the conduct of your Managing Director, Mr. Martin Njagi. After I raised my complaints, I requested a 50% refund and reimbursement for additional expenses I incurred to salvage my game drives. Mr. Martin Njagi repeatedly assured me, saying, “I will pay you all.” Despite these promises, no payment was made before my departure. His empty assurances were misleading and appear to have been a deliberate attempt to deceive me. All communication and evidence have been documented. If the refund of $1,940 is not processed immediately, I will pursue legal action and file a formal complaint with the relevant Kenyan authorities against Mr. Martin Njagi and Dallago Tours. I had hoped to resolve this amicably, but Dallago Tours has left me no choice.