Dallas HVAC Parts

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Victor

I’ve worked with 5 Star HVAC on two occasions, and I want to share my experience so others can make an informed decision. The first time was in November 2024. They diagnosed my unit and recommended a full evaporator coil replacement. I paid approximately $3,200 for the job. In hindsight, I wish I had gotten a second opinion. That part is on me. Fast forward to January 2026, when my HVAC unit stopped working again. I called 5 Star and they were responsive and arrived promptly. The technician, Rick, entered my home at 12:34 pm and left at 12:51 pm. Based on my camera timestamps, he was onsite for about 17 minutes total, including initial setup. His diagnosis was that the heat strip needed to be completely replaced. The following day, I received a quote for $1,237.55. At that point, my instincts kicked in. Even assuming Rick is the Michael Jordan of HVAC repair, it was hard to understand how such a major conclusion could be reached after such a brief inspection. HVAC systems are complex, with many components and variables, and it seemed reasonable that a more thorough diagnostic process would take additional time. I decided to get a second opinion and contacted another HVAC company that came highly recommended. They spent roughly 45 minutes performing detailed testing. How do I know? Because I was present in the attic with them the entire time, watching the process and asking questions. Their conclusion was that the issue was a faulty contactor. The repair, including parts, cost less than a quarter of what I was quoted by 5 Star. I recognize that 5 Star has many positive reviews, and that may reflect other customers’ experiences. This review is simply an honest account of mine. I encourage others to trust their judgment, ask questions, and consider getting second opinions when faced with major repair recommendations.

J D

5 Star HVAC Contractors lived up to everything they promised. Honest Contractors, Excellent Service, Fair Prices. I needed regular maintenance on my condo unit which has the blower inconveniently located in the bathroom ceiling. I wanted service before turning the furnace on for the year. My tech (Victor) did an excellent job of carefully accessing the unit, brought a tarp to cover my tub, and cleaned up perfectly. He explained everything he was doing, answered all my questions, and provided suggestions for care that would prevent large unexpected future repairs. He also checked my outside compressor levels and gave me a clean bill of health. Scheduling was easy to setup with text updates available, arrival was on time, no gimmicks or pressure sales. Just the service I asked for. I asked if I could do an annual plan with them because I was so impressed with their knowledge, professionalism, pricing. Hard to find in today’s world! As a real estate broker, I am very cautious about contractor referrals to my clients but I will, without reservation, highly recommend 5 Star HVAC Contractors to all my clients and business associates. Thank you for a job well done!

WD

The first big winter storm hit temperature is dropped and my heat pump wasn’t keeping up. I called C & S Friday afternoon. They scheduled an appointment for Monday afternoon. Then Saturday, their service department called and walked me through resetting my thermostats to turn on the emergency heat. This worked wonders. As promised, two technicians arrived Monday early afternoon and made permanent repairs to my heat pump units it’s still cold, but the house is warm. I couldn’t ask for better service. This was Definitely 5 star service. and would recommend them to everyone. Thanks, C&S!

Melissa King

We love our HVAC Company. Our pilot light to our heater wouldn't stay lit and our house was at 63 degrees and droppIng fast. I sent him a short video of what it was doing, and he got my husband on the phone and guided him through the process of fixing it. Now, our house is heating up and it didn't cost us a dime. 5 Star HVAC is amazing!!