Definite Electric, LLC

Justin did an outstanding job! He called with his ETA. Arrived and assessed the issue and able to get the repairs done. Easy payment process and sent receipt via email. I will be contacting them again for more work that is needed.

It couldn't possibly have been better. I was regularly updated with arrival dates and times. I was sent photos and a short story about the technicians that were scheduled to arrive at my house. I live pretty far from Houston so was a little surprised Abacus was willing to make the trip and still honor their $49.00 main drain clean our special. After the service was done, another technician arrived to run a camera in my lines just to make sure everything else was in good shape. Super polite and helpful people from the receptionist on up. I have already referred Abacus to several of my coworkers, and would definitely use them again.

[UPDATED AT THE END]... I called Abacus to get a quote and repair for a sprinkler backflow replacement (cracked pipe). I was able to schedule the same day - so all good there. Then... it went downhill. The estimate: $1,700. When I had a heart attack and asked for any military discount - they went down to $1,464. I've had the repair done before - at $500-$600. They left - and I called Pearland Plumbing Company. I had 2 options: $500 for them to get the part and replace it - or buy the part myself, and they would charge $250 to install it. I went to HD - paid $110 for the part. Total cost: $360. So - hard pass on Abacus for this job... [UPDATE]: So I got a response from the "owner" apologizing and asking me to call to discuss. I called the number the "owner" provided - it was their main number. After being placed on hold and transferred 3 times (19 minute call) - they had no clue what the issue was. I gave him the option of reading the Google review and then calling back to discuss. (Remember - I don't have any other issues - they asked me to call.) He told me that estimates are voluntary and if I'm not satisfied with the amount I can always call around to get other quotes that may be "within my wheel house". I told him I knew that - as I'm an adult - and learned that back in Junior High. I told him I didn't have any issues that I was only calling as they asked - maybe they would want to know they are 3X the amount of ALL other plumbers. I then told him I was changing the rating to 1 star - and good luck with his future. SMH.