Dental One Associates of Cross Keys

Summary of Events: Upon arrival, I was instructed to retrieve my previous dental X-rays. The receptionist claimed she could not find my insurance information and had me call my provider three separate times, only to later discover she had been searching in the wrong section of the system. This caused over an hour of unnecessary delay. When I was finally escorted to the treatment area, my patient file was misplaced, resulting in an additional 20-minute wait. The receptionist then returned to re-confirm the full spelling of my name, indicating further disorganization in record handling. The dental assistant asked the reason for my visit. I explained I was there for a whitening appointment, at which point she informed me that Dental Dreams does not provide whitening services. This directly contradicted what I was told when booking my appointment, during which I specifically confirmed whitening was available and was assured it was. Concerns: Misrepresentation of available services to patients. Inefficient and inaccurate handling of patient records. Lack of professionalism and excessive delays in providing care. Wasting patient time and resources through misinformation and administrative errors.

I love going there because the receptionist are very Friendly, Patience, Smiling and make you feel Welcome. It was good to see new faces when you walked in. The Dentist are very helpful and take time to explain what their are doing and Why you need the work be done to your teeth. The atmosphere almost make you forget about your pain or why you are there.

This was y family’s first visit and from the front desk, to the dental techs, to the dentist, they were ALL extremely nice with excellent customer service! The facility was clean, even the bathrooms. I really loved how they interacted with my kids (talking and explaining things to them). Usually places of business make me feel unwelcome bc it’s a lot of us but they were very patient and supportive. My kids loved it! The service was amazing! And I can’t believe I didn’t have to schedule another appointment for one of my children to get a filling, the dentist found it during the cleaning and did it!!! WITHOUT TRAUMATIZING her! Very gentle. 100% recommend this place!!!!