Design Electrical NI

In May 2021 Design Electrical NI being local government ‘approved installer’ installed for me an EV charger and supporting electrical supply ‘consumer unit’. Initially everything seemed fine and I was seemingly pleased with the work. However, after about two and a bit years the EV charger gave me some problems. On contacting Design I was ‘referred’ forthwith on to the charger manufacturer EO who eventually, with some software updates and other guidance/advice, resolved the issue. Now, a little over 3 years on from installation [and out of any warranty] the electrical supply ‘consumer unit’ has developed a fault. On inspection/ examination it was found; as shown in the pictures, that ‘stuffed’ into the enclosure and ‘resting’ gently on the wiring loom, because the DIN rail is TOO short and the enclosure TOO small to properly accommodate it; a Contactum SPD DIN rail module. [Of course is such a position there is no way to see the status indicators and therefore to know if the module is functioning or needs replacing!] Up until this point there had been no need/call to remove the cover and see what was inside! I’ve never seen a ‘loose’ module ‘stuffed’ into a consumer unit before! For me there are two ways of ‘doing a job’: Best engineering practice v absolute minimal acceptable standard. I think I know which one this now is for me. I don’t think I’ll be calling on Design any time soon! Further to my review above and Design's reply i contacted them as invited. They responded very quickly and without hesitation or 'quibble' they arranged an engineer to come and replace the consumer unit. This he did, in a very 'professional' way, the 'job' is now for me, in the category of 'Best Engineering Practice'. I must acknowledge both this and also how Design have dealt with me and the issue. I guess for both of us, Design and myself, it's a bit of a shame the orignal installer wasn't as fastidious with it all! so, there are now '3 before' & '2 after' photos where you can compare and contrast and readily now see all the modules correctly installed

I have just had a New EV charger fitted by design electrical. Engineers were excellent as usual. Recommended a Zappi which links to the solar panels. My charger is further away from the house than normal so they had to do an extra call out to improve the connection. Working perfectly now. Have used them as well for replacing an inverter for the solar panels. Cant recomment them highly enough.

Installation of Rolec Wallpod EV charger carried out by Dan and James to a very high standard. Design Electrical NI. are a very professional company and my thanks to Mark and Judy for arranging a speedy installation. I would highly recommend the company for any electrical work, knowledgeable, friendly, efficient and value for money.