DOCA NYC

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Gabriel Gutierrez

Extremely Disappointing Experience - Empty Package and Poor Customer Service Rating: 1/5 I'm extremely dissatisfied with my recent experience . I received an empty package, which was not only frustrating but also a waste of my time and money. To make matters worse, the process of requesting a refund or reshipment of the paid items has been slow and inefficient. The lack of prompt communication and resolution from the customer service team is unacceptable. Received an empty package Slow refund/reshipment process Poor communication from customer service BASICALLY STEALING PEOPLE'S HARD EARNED MONEY. THIS COMPANY IS A FRAUD. I expect a higher level of service and accountability from ONLINE RETAILERS . I would advise others to think twice before making a purchase from "suprime kitchen and bath". UPDATE: I hope the company will take my feedback seriously and take immediate action to resolve this issue.

James Coots

Great quality products and outstanding communication. I ordered a bathroom vanity and mirror set that was unfortunately on back order from the manufacturer, even though Supreme's website showed "in stock". I was a bit nervous when my credit card was charged the full amount up front even though the item was going to be delayed for 3 months. However, their consistent and responses to my frequent requests for status provided me with the confidence to be patient. It all paid off in the end as I am very pleased with the quality of the Lexora vanity and the excellent packaging that protected the precious order. Supreme Kitchen and Bath did not charge shipping and their prices were unbeatable. The delays I experienced were due to the manufacturer, which I was able to independently confirm. When the matching mirror was delayed even further, I was offered a refund or an upgrade to another in stock product without additional charges. Very pleased in the end and gave 1 star short of a 5 star rating for false indication of "in stock" product, processing payment up front well in advance of shipping, and having to contact them for status. Otherwise, a trustworthy seller with great products.

Thomas Pettit

Terrible experience! Stay away from doing business with this company! Read reviews as there are many, many experiences of very poor customer service. Also many instances of the company trying to charge additional money after the transaction was complete. That was my experience. I placed an order for a Fresca Shower Panel that was advertised on their website for $455.99. The website fully processed the order at this price, charged my credit card, and I was notified that the order was ready to be shipped. The next day I received an email from the company indicating an error in the price and requesting an additional $100. I replied indicating that O felt that was terrible business and seemed a bit like a scam. I found it interesting that the amount was exactly $100 and they wanted me to pay with PayPal. After explaining to them that I only planned on paying their advertised price listed on their website, I included a screenshot showing the price I had purchased at, they notified me they were canceling my order. It was only then that I went in search of reviews and see that this situation is very common practice for this company. Many people have experienced the same issue. They advertise a lower price, and then try to charge you more after the order processes. I would definitely avoid! Take some time to read reviews before placing an order.

Jeff

Don’t order from them unless you don’t need it right away! And when calling to ask why the order was taking too long, only able to leave a message to a non-descript answering machine and never received a call back. Tracked them down using another number I found online and was told to email them with my inquiry and hung up on me! I was very close to simply cancelling my order when they finally emailed me to say they had “fulfilled” my order and would mail it shortly. I received the part and it was what I ordered but not willing to deal with this company anymore!