DoubleTree by Hilton Toronto Airport

I stayed here in June after missing my connecting flight due to some changes. I checked in quite late around 11:30pm and was set to leave at 4:00am. The front staff was super friendly upon checking in and offered a small discount as I was only there for a few hours. The wake up call was very helpful with my schedule and the location made it very easy to get back to my early morning flight. The room was clean and comfortable with a modern design. They were also able to provide me with all the amenities I needed. Overall a wonderful short stay with Sheraton!

This Sheraton is an oasis within the Toronto Airport. It is quite difficult to get to from baggage claim. You need to take a tram when switching terminals, but the signage is not clear about this process. Once you arrive at the hotel, you enter a warm & inviting lobby. While we were here, they had it beautifully decorated for Christmas. Check-in is divided by status, which was greatly appreciated, making the process smoother. The front desk staff was kind and offered us an upgrade to a beautiful, large room with a runway view. The room was clean and came with a variety of amenities. What stood out to us was how quiet the room was despite overlooking the runway. We were also provided with club lounge access, but due to the time and our exhaustion, we were unable to properly enjoy the lounge, pool, or breakfast. We cannot comment on the prices here as we used our Marriott Bonvoy points to book this room. The Sheraton Gateway was our saving grace after arriving at the hellhole that is YYZ. Thank you to the kind staff for making our stay as stress-free as possible.

​We booked a stay at the Sheraton Gateway on November 1, 2025, hoping for a seamless, relaxing night before our flight out of Pearson. Unfortunately, it turned out to be the exact opposite. ​The trouble started the moment we arrived. We were met with a massive line and only one person working the front desk. We stood there for 45 minutes just to get our keys, which is the last thing you want to do when you're preparing for travel. ​Once we finally got to the room, we realized the TV wasn't working. It was the night of the World Series final, and we had been looking forward to ordering some food and watching the game to unwind. We called it in, and a staff member came up to assist. The gentleman who came to help was very nice and was clearly doing his absolute best to fix the issue, but it became clear early on that it wasn't a quick fix. ​Instead of just moving us to a functioning room, management had us sit through two hours of repair attempts. By the time they finally gave up and moved us, the night was gone. We spent our entire evening managing a technical repair and moving our luggage around rather than getting the rest we paid for. ​While I appreciate the effort of the individual staff member, the management should have valued our time more and moved us much sooner. We left the next morning feeling stressed and exhausted. I expected much better service and common sense from a Sheraton property.