Dovaston Law Solicitors

Many thanks to Alex and Angela for completing on my elderly mother's flat sale. Brilliant service carried out with care. Following on from this experience we employed Anastasia to write an updated Will. Very prompt and professional service under quite difficult circumstances.

Frustrating Experience – A Call for Fairness and Transparency We approached this company with high hopes, asking for clear and transparent costs from the outset. Despite our efforts to ensure we understood the full financial commitment, we were initially quoted £1700 but ultimately charged £3000 without any prior warning or explanation about the potential for additional fees. This lack of communication has been extremely frustrating, especially given that we asked for clarity on the costs from the very beginning. At present, we’re in negotiations to clear the debt, but it’s been a stressful and unnecessary situation that could have been avoided with better transparency and communication. If you choose to work with this company, we strongly advise you to get all fees confirmed in writing and ensure you’re fully aware of any potential changes to costs. On top of this, our solicitor, Andrew, seemed unfamiliar with my wife’s file and misrepresented her in court. We ended up having to fire him and represent ourselves, which, surprisingly, we found to be more effective. He also kept our file as ransom even though he was overcharging us for a very poor service. We sincerely hope that by sharing this feedback, the company will recognize the need to be more transparent, fair, and consistent in their dealings with clients. It would be reassuring if they reconsidered their fees and worked towards a fairer resolution for those who may have been similarly affected.

We have used this company to oversee our late mother's will. The whole process went smoothly and we were kept informed the whole time. I would just like to say a big thank you to Anastasia Packman and her PA