Dream Acres Pool Company

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David Mineiro

Josiah, the plumber , was great! Showed up on time, was friendly & thorough With a job. Since I could not walk to the job site due to an injury and on crutches, he took photos and I made a video for me! Which he letter send it to me by email with the receipt! Very happy with his service and will definitely use Lee Company again ! PS: The price was a little more than I thought Mostly due to the long drive to get to my house, since I am in Smithville , but it was fair!

Phillip Calderon

I paid over 10k for new replacement outside HVAC unit installed last week. Tech was nice but left a lot of screws in the yard after the install. Big issue is I am still waiting on a cover to seal up the unit and to the foundation of my home. Was just temporarily taped with plastic bags which were open on the bottom allowing for water and pest intrusion. It is very frustrating I am still awaiting a call back to get this issue rectified...update: over 2 weeks later we are still waiting on the full resolution. The newly installed unit is barely blowing any air. Project Manager John Thornton has completely ghosted us on all follow up requests since taking the initial 10k payment for the new unit.

Tracy Bricker

We had an urgent plumbing issue (only one bathroom in the house) and an electrical problem at the same time. Lee company was able to send both a plumber and an electrician within a couple of hours on a Saturday. Both gentleman were very nice and did a great job. Thank you!

Scott

The initial sales piece went well, John was fantastic...very polite and knowledgeable. After installation, the following day I had an issue and the AC stopped working. I called their Customer Service team and they said someone would be out the same day and I was happy. But after 3hrs I had not heard anything, so I called back and they said it was scheduled for 8/14. However, they fixed it and said again, someone would be out the same day, 2hrs later I called back to be sure that they were coming out and was assured they would. They arrived later and fixed everything. However, they damaged my drywall, and are supposed to be ordering a new door for my AC, I have yet to hear anything and likely will have to call them back to get this looked into. I dropped this to 1 star, because as requested, I emailed the email address below and received no response. In addition, I have since called back, and been told once again, "We're contacting the tech for you, and they will schedule an install." I feel like they were happy to take the money I spent, but their lack of follow up is concerning.