Dreams Hotel

Just wanted to put an appreciation post, on here - as one of a family party of 20 who absolutely, and thoroughly enjoyed our Christmas get together At The Crown last night. The food, and service was 10/10 👏 I can honestly say, it was without a doubt one of the BEST Christmas party meals ever!! Please say a huge thank you, to the hard working kitchen and serving staff - plus yourselves of course, for creating such a lovely atmosphere 👏🥰

What can I say. Horrible place with horrible staff. Arrived for a 1 night stay with 2 small children. We were advised 24 hours before our stay that there would be live music, however as both the pubs website and Google state the bar is only open until 10pm this didn't appear to be an issue. Arrived to check in and they didn't have a key for our room. Waited over an hour for a key to be provided. The room was grubby (room 2) and looks nothing like the photos advertising it. 1. Wall paper peeling off the walls 2. In general just wasn't clean.... Had a really grotty feeling to it. 3. Shower door was broken and did not close 4. Numerous blotches of black mould throughout the room and bathroom 5. Fireplace full if cobwebs and just generally grim.... God knows when it was last actually used but didn't look like it had been cleaned for years! 6. Bedroom door lock was broken and the door barely closed. Breakfast. Do not tick for breakfast!! Breakfast is advertised as being a selection of cereal, fresh pastries, fresh fruit and cereal bars. We were given 4 stale pastries and a couple of small boxes of cornflakes. Come the morning the 4x crossionts were rock solid and inedible. I asked the female manager if we could have some fruit as advertised and cereal bars again as advertised and she advised they didn't have any. No refund offered on the additional breakfast charge which was pathetic and not provided. Milk is in a communal mini fridge in the hallway outside the rooms.... Crusty around the opening so god knows how long it had been then and was sat alongside an open pack of out of date ham 🤢 The room comes with a kettle and a coffee machine so that you can make fresh coffee in the morning. Would be really helpful if they had fuses in them so all of the electrical items in the room were unusable. There was 1 fuse in the electric fan 🤣 Advised to just move it between what we wanted to use.... Yeah because we travel with a screwdriver 🙈 Live music..... Family room directly above the bar. Live music does not bother us. However when advertised that the bar closes at 10pm for the music to still be full volume and not finishing until gone midnight is unacceptable when guests are not made aware of this beforehand. We spoke to the female manager who advised "sometimes we change the closing times". Not really an acceptable answer. The food offering is poor. Literally just pies and is different to what is advertised on the website so this needs to be updated. 2 non veg items on the children's menu and they didn't have one of them available so only 1 option on the kids menu. We requested a call from the manager the following day. This could have been very easily rectified with an apology and an offer of a refund for the non existent breakfast offering, however I don't think she has ever trained in people skills. There was no apology offered, and her attitude was honestly poor and a poor representation of the establishment. Would we return..... Absolutely not. Does the manager need further training in customer service.... Absolutely. Would love a conversation with the actual owners, however apparently they are unavailable to speak with guest's

Probably the worst steak I've ever had quite tough and very chewy. The waitresses were polite enough but light on information and not one call back after being served our meals. People arriving after us were told that about half the menu was unavailable. While tidy enough, the place felt a little dirty.