Dubai Healthcare City

Facility: Emirates Health Services (EHS), Ibn Battuta Mall I am writing to express my dissatisfaction with a recent experience at your facility. On September 26, 2025, at approximately 7:00 PM, my wife visited for a medical examination required for her EID renewal. During the procedure, the nurse named Apsal attempted to draw a blood sample from her arm. Unfortunately, the insertion of the needle was improper; no blood was initially drawn, and he proceeded to twist the needle, resulting in a blood clot. When my wife raised her concerns, the nurse simply responded with “thank you for your feedback” without offering an apology or taking any corrective action. This lack of empathy and professionalism was disappointing, as it suggests a need for improved training in patient care and handling such situations. I kindly request that management investigate this incident and implement measures to ensure all staff adhere to proper protocols for patient safety and satisfaction. Thank you for your attention to this matter.

Very bad service 1. Hidden fees 110 aed as a center fees should be paid at the counter however I have paid 265 online for the visa medical service fees once submitted the application. They will force you to have a new picture at their center which costs 25 aed (not required by dha). 3. If you want to cancel the service they won’t refund the full amount. 4. The refund process is endless, you have to submit an refund application with a lot of attachments including a bank statement and marriage certificate. Moreover the refund is subjected to their approval. Be careful dear.

"I recently visited Emirates health services] in [Sharja ] with a rather unusual emergency—a cockroach got stuck in my ear. Unfortunately, the experience was marred by delays and inadequate care. Despite multiple nurses attending to me, none were able to safely remove the cockroach, and the attempts left my ear feeling injured. Given the urgency of the situation, I was disappointed by the lack of immediate medical supervision. While I understand mishaps can happen, I hope the hospital takes steps to improve its emergency response and staff training."