East Melbourne Dental Group

My experience at this clinic wasn’t good. The dentist was personable but I didn’t have confidence that she did a good thing at the time. I got a large filling due to some tooth pain, and she told me I may need a crown. They gave me a dental plan telling me I needed 9 fillings, wisdom extraction, potential crown, etc equating to thousands of dollars. The filling I had wasn’t good - it was rough around the edges of my tooth where it clearly should have been sanded. I got a second opinion today (4 months later as the pain has returned already) and they said I don’t need any of this work and have resolved the issue. It seems like this clinic just wants to take your money and doesn’t actually care about your treatment!

Dr. Michael Chan and Dr. Annie Cao are the BEST dentists I have ever seen. Michael is always gentle, listens to my issues with teeth. Annie is always attentive with high level of skills. She can detect my teeth problem immediately and takes good care. I have been with them for nearly a decade. Thumbs up!

I would give 5 stars for the customer service, including the admin, receptionist and the dentist. I really appreciate how they responded my booking of the appointment so quickly, even at 12am. However, I’m not satisfied with the treatment experience, although the doctor was really friendly. I visited for a regular check up and clean. For the check up, I told the doctor I have pain on my cheek, and the doctor checked for a while but didn’t give me a reason and solution why I’m in pain (I visited another dental clinic two days later, and the problem was solved immediately). Also, the doctor found that I had a little cavity on the surface of a tooth that requires a filling. I expected she will give me a filling after the clean, but when she finished the clean, she walked away and was about to finish the appointment. I asked what about the filling? She said she forgot, and didn’t offer me an option to get the treatment. She book another day for me instead. I thought maybe I ran out of the appointment time, but I didn’t see another client waiting outside. Anyway, I got the treatment in another dental 2 days later, and solved every problems. For the clean, it’s also a terrible experience. Firstly, the process was done very quick. Secondly, there’s no assistant present, only the dentist herself, no one help me to suction the water. So the cleaning water just kept leaking from my mouth. Thirdly, my cheek was injured by the cleaning tool. Finally, after I walked out the clinic, I checked the mirror and found my mouth was so bloody when I smiled. I was so shocked and embarrassed, I don’t know how to talk to others, and I can’t remove the blood on my teeth by tissue paper. I just left a dental with terrible looking bloody teeth.... I didn’t have gums disease that I confirmed with another dentist 2 days later. I was hesitating to write this review since I feel the dentist was friendly, I don’t want her to feel down. Instead, I wish I could encourage her to improve, we always learn from the mistakes. Also, I really feel the clinic should hire someone assistants to suction water during cleaning. I have visited another clinic for $99 clean and check up last year, I have a very pleasant experience there. So I don’t believe its about “you get what you pay “. I usually visit a random dental clinic twice a year for clean and check up before Covid. This is the first time I am so disappointed with the service.