East Village Bookshop

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Dukine Reyes

Such a cute shop with a great selection of books (adult, YA, and youth). They also have some fun trinkets like natural soap and stickers among other things. The shopkeep i interacted with today was very kind and helpful. She was also extremely knowledgeable about the selection of books in store and let me know they would be able to order books should i not find them in stock. I found the environment to be relaxing and welcoming too. Absolutely recommending everyone to visit there. Support local business!!

Natasha Sarron

Lovely place, beautiful space inside. Welcoming to pets and all ages. So many to offer from a delicious cup of tea on the house while you browse through many fantastic new and old books. Enjoy the variety of puzzles, candles even some snacks(can’t go wrong with a popsicle). There are stickers, cards, crystals and unique trinkets. Stop by and support a local shop. Sabrina is one of the best people with perfect advice for any type of a book.

Patricia Innes

They were out of stock of a popular book by a local author. I asked when they might have more in stock, she did one better and found copies at another bookstore and pointed me in the right direction! I really appreciated the effort to help me find a Christmas gift!

Onatah Reyes

While this bookstore is cute and local, the customer service is terrible. I've had this ongoing/recurring issue with this new change from the $25 yearly membership to the $25 one time fee for 20% off. When that new membership came up, I immediately went and bought it. I made sure as well that I had the membership and that it would be applied online as well. But every time I logged onto my account, it only brought up 10%. So I emailed them. They replied back saying I had to place an order first for them to manually go in and change it to 20% off. They said it was just for the first order, and after that, it would be applied. So I did that. When I went to pick up my book, it was only 10% off. I told them it was supposed to be 20%. We fixed it right then and there with a cash refund for the difference owed to me. They said they would bring it up to the manager. After about a week, I sent an email asking for an update because my online account was still showing me 10% off only. Another week or so passed by and I sent ANOTHER email. Still no responses. So I started calling because obviously my emails weren't getting through. Each call, someone would say "Unfortunately, I'm new but I will bring this up to the store manager so they can get back to you as soon as you can." In total, it's probably been about 2-3 weeks I've been dealing with this. I went in yesterday to pick up some more books I placed a pre-order on and when they rang me up, they told me it was 15% off. I told the supervisor "I paid for 20% off." Then she tried to gaslight me and proceed to tell me that it was only 15% off when they updated it on the Instagram page. So I went through the page and did not find any update regarding this new change from 20% to 15%. Only the paper one in store that did NOT say "revisement" or showing that it was going to be changed. The paper and in the store simply said "Pay a one time fee for 15% off." Nothing about a change. So then I tried to talk to the lady, an older woman with thick black glasses and she kept giving me attitude and saying "Well Idk what you want me to do about it" when I proved her wrong and was asking her for help with this. She just kept shrugging and proceeded to cross her hands, rest her chin on her hands, and just smile at me like I was stupid and a nuisance to her. All I was trying to do was get help and she treated me like I was a problem. I've been trying to deal with this as patiently as a I can, but if this is how I'm going to be treated as a customer, I no longer want to be associated with this store. That 20% off membership fee was such a scam and blindsided changed when there were no emails or updates on their Instagram page indicating that they were lowering the 20% to 15%. Not to mention, I haven't been getting the 20% off with any of the online orders I placed and it's always a hastle trying to get it fixed.