Fenwick Canterbury

Not available.

Sian Eirlys Foulkes

Great department store, especially for a wheelchair user. The ground floor is ideal for perfumes and toiletries most of the cosmetic counters offer free makeovers, I have had excellent assistance with my makeup 💄 from the ladies at “The Cliniqe “ counter. On The top floor is A spacious café area with plenty of room for wheelchairs, between the tables and at the tables. ~ A bonus is the very picturesque view from the café, also on this floor are the toilets, suitable for Wheelchair users & shoppers with pushchairs or Zimmer frames. Signage is very good throughout the store for people who are hearing or sight impaired, or individuals who have learning disabilities.

Tomas Sprostranov

Just bought a gift set from Jo Malone and was met with a lovely man named Joe at the counter. Shopping for my dad's birthday he helped me come up with some other ideas for his 50th. Thank you Joe for an amazing positive experience shopping, you've made my day!

Leigh Derbyshire

I visited the Gurlein counter in Fenwicks for a pre planned appointment for a facial. The woman who did my makeup - makeover - was fabulous. And I mean fabulous! She took twenty years off me with her skills and I found myself spending money on some beautiful products, LORRAINE you are fabulous in your quiet and committed approach to people and your own makeup is beautiful too. Thanks so much. Leighxxxx

Becca Hancock

My partner and I were left with a sour experience after a rude encounter with a staff member in the sofa section of Fenwicks around 2:45pm on Sunday. We’re currently looking for a cream corner sofa, so I sat on one briefly while waiting for my partner to finish a call so that we could discuss the sofa. Out of nowhere, a staff member called across the floor, “Can you get off that guys!”, with a tone more like a teacher scolding children than someone assisting customers. There were no signs saying “Do not sit,” and instead of offering help or starting a sales conversation, she followed up with a muttered comment about “especially with food” (though we didn’t have any) before retreating behind a desk and computer. The whole interaction was unnecessarily rude and dismissive. Needless to say, we left without buying and won’t be returning. It’s a reminder of how much good customer service matters, and how quickly bad service can drive customers away.